Assessment and Planning Program Management Officer

Position open until 12/19/2024

Salary: $80,127.63 to $133,474.64 annually

General Description and Classification Standards 

This position will report to the Assistant Chief of Support Services and work within the Department’s Assessment and Planning Section. This position is a critical leadership position within the Fire Department. This role is responsible for overseeing and developing comprehensive fire service assessments, planning initiatives, and data-informed decision-making processes. The Program Management Officer will contribute to the Fire Department Risk Assessment Profile, manage the development of Annual Reports, and apply specialized knowledge of fire data analysis to guide departmental strategy and resource allocation. The position will supervise a team of staff that is responsible for collecting, managing, and analyzing internal and external data related to the Atlanta Fire Rescue Department. The position focuses on the use of data to support operational, strategic, and tactical decisions within fire and emergency services. The position entails expertise in collecting, analyzing, interpreting, and presenting fire-related data to inform decision-making, resource allocation, and performance evaluation. The Assessment and Planning Manager will be positioned to develop strong working relationships with other Departments within the City of Atlanta including the Executive and Legislative branches of government. 

Supervision Received: Direction received is very general and focuses on end results and is typically collaborative in nature. Position generally plans own work and project schedules and sequences. 

Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. 

Supervision of Data Management

1. Data Collection and Validation:
   • Supervise the gathering of data from multiple sources, including CAD systems, RMS, GIS, and community demographic information.
   • Ensure data accuracy, completeness, and consistency across datasets.
2. Database Collaboration With IT:
   • Collaborate with the IT to manage databases for fire incident reports, response times, resource usage, and other key metrics.
   • Implement data governance practices to ensure security and confidentiality.

Analytics and Reporting

1. Fire Risk and Incident Analysis:
   • Analyze fire incident data to identify trends, risks, and areas of improvement in service delivery. Analyze data to assist in driving performance enhancements from each respective division of labor. 
   • Apply predictive modeling to forecast service demand and optimize resource deployment.
2. Performance Measurement:
   • Establish and track key performance indicators (KPIs) of all divisions of labor - Aviation, Emergency Medical Services, Field Operations, Support Services, Technical Services. Other groups to include are the Mayor’s Office, City Council Members Offices, and the Fire Chief’s Office. 
   • Evaluate performance against defined standards and benchmarks to identify gaps and propose solutions.
3. Reporting and Visualization:
   • Develop clear, actionable reports and dashboards for decision-makers using software such as Power BI or Tableau.
   • Present findings in a format that is accessible to both technical and non-technical audiences.

Operational and Strategic Support

1. Emergency Services Planning:
   • Provide data-driven insights to support station placement, resource allocation, and deployment models.
   • Conduct drivetime analysis and evaluate the effectiveness of response plans.
2. Assist with Development of the Fire Department Risk Assessment Profile: 
   • Utilize National Fire Protection Association and CPSE Standards and guidelines to assess hazards, risks, and service demands within the community.
3. Drive Strategic Planning:
   •  Contribute to the department’s Strategic Plan and Community Master Plan by integrating data analytics, GIS insights, and fire service performance metrics.
4. Policy Development:
   • Use analytics to inform and recommend changes to operational policies and procedures.
   • Collaborate with all divisions of labor to ensure that policy