Director Incident Analysis (multiple openings) - IHM

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Employer:            DFS Corporate Services LLC 

Job Title:              Director Incident Analysis (multiple openings)

  

Job Location:       Riverwoods, Illinois

Job Type:              Full Time 

Duties: Provides oversight and tactical direction throughout the incident resolution cycle to ensure that problems are fixed at the source and customers are remediated in a manner consistent with regulations, company policies, business goals and organizational risk appetite. Evaluates team performance (including both speed and quality), identifies opportunities for improvement, prioritizes initiatives and holds team accountable for continuous improvement. Telecommuting and/or working from home may be permissible pursuant to company policies.

Requirements: Employer will accept a Bachelor's degree in Business, Social Sciences, Mathematics, Engineering, Statistics, Analytics or a related field, and 10 years of experience in the job offered or in an Analytics-related occupation.

Position required skills: Position requires experience in the following: Generate business insights and reporting using data analysis technologies like SQL, MS-Excel, and Tableau from various enterprise data sources and platforms: Technology Operation methods including problem management, incident management, change management, financial management utilizing industry standards such as ITIL; Developing analytical frameworks through business case management using frameworks like TOGAF and IT-CMF; Defining strategic and operational governance of technology organization using frameworks like COBIT; SDLC management with frameworks and technologies including Java, JavaScript, C, and SQL for Consumer Banking technology and SAFE Agile product management methodologies; and Cross Functional People leadership methods including business technology roadmaps, resource planning, program and project economics, stakeholder management, recruitment and mentorship of teams/professionals; 4 years of people management is also required.

Position eligible for incentives under Employee Referral Program 

Rate of Pay: The base pay for this position generally ranges between $196,123.00 to $255,000.00. Additional incentives may be provided as part of a market competitive total compensation package.  Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position. Benefits: We also offer a range of benefits and programs based on eligibility. These benefits include: Paid Parental Leave; Paid Time Off; 401(k) Plan; Medical, Dental, Vision, & Health Savings Account; STD, Life, LTD and AD&D; Recognition Program; Education Assistance; Commuter Benefits; Family Support Programs; Employee Stock Purchase Plan. Learn more at mydiscoverbenefits.com.

QUALIFIED APPLICANTS: Please apply directly through our website by clicking on “Apply Now.”

Application Deadline:

The application window for this position is anticipated to close on Jul-11-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at