Database Administrator and Operations Manager

Title: Database Administrator and Operations Manager

Division: Provost's Office

Department: Outreach & Engagement

FLSA Status: Exempt

Salary Range: Annual Salary

EEO Job Group: 3 E3

Position Summary

Manage the administration and operations of the registration/enrollments database, supporting Lifelong Learning and Outreach and Engagement (non-credit) programs at USI. Develop, coordinate, administer, and evaluate Lifelong Learning and Outreach and Engagement (non-credit) programs and activities in fitness and recreation, and in online non-credit programs and training. Coordinate conferences held on- and off-campus in collaboration with programming staff.

Duties/Responsibilities 

Oversee the administration and operation of the Lifelong Learning and Outreach and Engagement open-enrollment program registration/enrollment database, under the direction of the Executive Director of Outreach and Engagement and in collaboration with the Director, K-12 Partnerships and Lifelong Learning, the Content Marketing Specialist for Outreach and Engagement and the Operations Associate:

• When applicable, lead the selection committee process in the research, selection, purchase, and implementation of a fully-automated and user-friendly registration system for Lifelong Learning and Outreach programs to position USI for continued growth and expansion in non-credit program offerings, as determined by the Executive Director of Outreach and Engagement.
• Serve as the primary contact with university IT professional staff and the database vendor during selection (when applicable), implementation, updates, and maintenance of the system.
• Install and test new system versions as needed.
• Work collaboratively with university IT professional staff and database vendors to ensure provision for data security, backup, and recovery.
• Ensure data is clearly defined and remains consistent across the database.
• Design workflow for Lifelong Learning and Outreach programs, professional and administrative staff.
• Ensure workflow and security is compliant with all university, government, and professional policies, regulations, standards, and best practices.
• Create and update database documentation as needed to clarify internal workflows, definitions, standards, policies, and procedures.
• Provide training and support to all users of the Lifelong Learning and Outreach database.
• Establish the needs of users and monitor user access, the appropriate level of permissions, and security
• Provide capacity planning for enrollment growth.
• Serve as primary troubleshooting expert for end-users, including Lifelong Learning and Outreach staff, as well as the general public/participants who access self-registration from the web.
• Provide primary customer service by phone, email, and in person to Lifelong Learning and Outreach staff and to the general public/participants who encounter database system problems. Develop creative and effective solutions in critical situations, working with multiple internal and external parties to provide desirable solutions for clients, registrants, and employees on a daily basis.
• Monitor system performance and manage parameters to maximize efficiency and quick response times for general public/participant self-registration on the web.
• Develop, manage and test backup plans for the system.
• Develop customized reports as needed.
• Work closely with the Director of K-12 Partnerships and Lifelong Learning, the Content Marketing Specialist for Outreach and Engagement and the Operations Associate on the development and updates of the system for cataloging and displaying courses and instructor bios and the creation of targeted marketing plans to include the gathering, reporting, and exporting of data for targeted email lists.
• Communicate regularly with Lifelong Learning and Outreach program staff to ensure database integrity and security.
• Works closely with the Executive Director of Outreach and Engagement and the Director of K-12 Partnerships and Lifelong Learning to facilitate continual improvement efforts to ensure the efficient and effective procedures are maintained for customer and staff satisfaction; recommends and implements system changes necessary to maintain an organized and efficient operation.
• Oversee the Continuing Education Unit (CEU) functions for Lifelong Learning and Outreach and Engagement programs, and ensure database and supplementary documentation are complete and maintained for CEU transcripts.
• Serve as a liaison between the database vendor, USI’s IT/Blackboard coordinator, Online and Adult Learning, and the Director of Corporate Partnership and Customized Training to de