Global Benefits Associate

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

Rippling's Employer of Record (EOR) product employs people internationally and manages the entire employee lifecycle on behalf of customers. Benefits are a critical component of our EOR product i.e. providing medical, ancillary, workers compensation, and many other types of coverage. 

This role will join the team responsible for putting together the global benefits roadmap, finding partners and developing plans, managing vendors, developing communications on benefits with employees and customers, managing renewals and pricing, and handling benefits-related operational issues that arise.

What you will do

• Help develop Rippling’s EOR global benefits strategy: conduct market research and benchmarking to identify competitive and cost-effective benefit offerings in each country of operation  
• Project manage the onboarding of new broker partners and carriers across multiple countries and lines of coverage by completing KYC documentation, setting up direct debit process, and coordinating contract reviews
• Coordinate with regional Payroll, Finance, and Operation teams to ensure enrollment, billing, payments, and taxation processes are in place
• Design and implement benefits programs by collaborating with regional teams such as HR, Legal, and Payroll to understand local needs and regulations, ensuring benefits programs are tailored to each country
• Collaborate with the Product team to ensure product implementations and integrations run smoothly
• Educate internal stakeholders on geo benefits landscapes, and aid Customer Support, Implementation, and Sales teams with customer and prospect inquiries
• Investigate, identify, resolve, and document complex issues through collaboration with brokers, enrollment team, Product and Engineering 

What you will need

• 5+ years of experience in providing benefits consulting services to clients, or in an internal HR business function for a fast-paced organization
• In-depth knowledge of the global benefits landscape, including health and wellness programs, retirement plans, insurance, and other relevant offerings
• Strong project management and organizational skills with high attention to detail with excellent work product, time management, and project execution
• Exceptional communication and presentation skills, with the ability to effectively communicate benefits information to diverse audiences
• Demonstrated ability to build and maintain strong relationships with internal stakeholders, external vendors, and consultants
• High level of professionalism, integrity, and discretion in handling sensitive and confidential information.
• An extreme degree of ownership and grit
• Ability to execute with conviction and good judgment with limited guidance; needs minimal direction in an ambiguous context to take action and then adapt quickly
• Experience with using and implementing HRIS and payroll products 
• Proficiency in Excel / Google Sheets including pivot tables, query formulas (vlookup, indexmatch, etc)
• Nice to have: experience in workers' compensation, profi