Crew and Contract Support Generalist (NJUS)

Purpose of Position

The Crew and Contract Support Generalist functions as a single point of contact for bargaining group inquiries regarding topics which are not mission critical or essential to current day operations, including contract clarification.  Each Generalist is assigned a subset of bargaining employees and responsible for developing trust and strong personal relationships to ensure positive employment experiences from probation to resignation.  The role must also develop an extensive internal network, particularly at remote locations, in order to leverage those resources to provide the highest level of service to each employee.

Tasks and Responsibilities

• Aid employees in the onboarding process through training, forms management, IT requests, etc., and provide appropriate achnowledgement and closure when the employees career comes to its end.  Recognize important milestones throughoout each employee's career. 
• Complete non-critical operational tasks and provide timely resolutions to all inquiries according to established service level agreements, collective bargaining agreements, federal regulations, and internal policy manuals.
• Provide support to Labor and Employee Relations functions where direct communicaiton with the employee is needed, such as well-checks. 
• Quarterly travel to Service Hubs and other remote locations to meet and further build relationships with business partners, and interact with and assist bargaining employees who are traveling through those locations. 
• Other duties, as assigned.
• Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position.

Education

Associate's in Human Resources or Business

Certifications and Licenses

PHR or SPHR

Years of Experience

4-6 years of experience

Core Competencies

AdaptabilityCollaborationStrives for Positive ResultsService-OrientedCuriosity

Knowledge, Skills, Abilities and Other (KSAOs)

• Ability to work with minimal supervision
• Demonstrate good judgment and be proactively resourceful.  
• Strong organizational skills.
• Ability to work in a fast paced environment.
• Excellent verbal and written communication skills with the ability to understand and communicate complex material.  
• Ability to work collaboratively with other departments and within team based work environment 
• Capable of maintaining corporate and job-related confidential information.  
• Proactively understand functional areas and how they interact/overlap with other areas 
• Strong PC skills including but not limited to: Microsoft Office products and Company specific computer systems such as CrewAvail and  IntelliJet II
• Ability to obtain working knowledge of Federal, State and Local employment and Labor laws and regulations as well as one or more of the collective bargaining agreements at NetJets  
• Ability to drive compliance with company / employment contractual policies and procedures as well as identify areas that may require refinement.