Scale Customer success Manager - DACH

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.   Our vision:  A world where everyone is free to focus on their most purposeful work, together.   

Ready to become a Wriker?

We are seeking a Scaled Customer Success Manager - DACH  to join our team and play a critical role in helping our Wrike customers maximize the value they gain from our platform. As a key member of our Wrike Self Service team, you will work directly with a diverse customer base, driving product adoption, increasing customer satisfaction, and identifying opportunities for growth. Your focus will be on handling a high volume of accounts using a scalable approach to customer engagement.

 

How You’ll Make an Impact

• Implement Digital Plays: Develop and execute digital engagement strategies (e.g., webinars, automated email campaigns, in-app messaging) to enhance product adoption and user engagement.
• Drive Product Adoption: Focus on scalable approaches to drive product adoption and satisfaction.
• Customer Engagement: Engage with customers through digital channels to ensure they realize the full value of the Wrike platform.
• Identify Growth Opportunities: Leverage insights from digital interactions to identify and nurture potential opportunities for account expansion.
• Monitor Customer Health at Scale: Use digital tools and analytics to monitor customer health metrics, identify trends, and recommend strategies for retention and growth (GRR and NRR).
• Promote a Digital-First Culture: Contribute to establishing best practices and a digital-first approach in customer success initiatives across the company.
  
  

You will achieve your best if you have

• 2+ Years of Experience: Proven experience in a Scale Customer Success, Account Management, or similar customer-facing role, preferably within the SaaS industry. 
• Customer-Centric Mindset: A strong focus on understanding customer needs and delivering value to help them achieve their goals. 
• Discipline and Organization: Exceptional organizational skills with the ability to manage large volumes of activities efficiently, ensuring that both quality and quantity of engagement are maintained. 
• Curiosity and Learning: A high degree of curiosity and a willingness to continuously learn and grow in your role. 
• Digital Engagement Experience: Experience in driving digital engagement campaigns 
• Business Acumen: Solid understanding of business processes and negotiation, particularly in an enterprise customer context, as well as having a data driven mindset. 
• Ability to communicate written and orally in English and German is a must.

 

Perks of working with Wrike

• 25 days of holidays
• Sick leave compensation
• Cafeteria bonuses (Benefit plus)
• Private healthcare membership (Canadian Medical)
• Meal vouchers 220 CZK / working day
• Pension plan
• Mobile tariffs
• „Lítačka” transportation annual coupon reimbursement
• Multisport card 
• Parental leave

 

Your recruitment buddy will be Aziza Talhi, Senior Recruiter.

#LI-AT1

 

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.   Hybrid work mode
Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

Our persona 

💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗  Approachable: We're friendly, easy to get along with, considerate, and helpful. 

Our culture and Values 

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.