Customer Service Specialist

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

About you and this role

Dow has an exciting opportunity as a Customer Service Specialist. This role is located in Midland (MI).

In this role you will act as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. You will provide solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives.

Responsibilities:

• Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers with a high degree of complexity.
• Maintains a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.
• Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
• Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.
• Maintains service levels according to business prioritization
• Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.
• Supports commercial strategies with Dow customers across multiple businesses.

Qualifications:

• A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E6 or Canadian Petty Officer 2nd Class or Sergeant ranking.
• A minimum requirement for this U.S. based position is the ability to work legally in the United States.  No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Your Skills:

• Communication: Demonstrate strong verbal and written communication skills.
• Operational Excellence: Consistently deliver high-quality outcomes by optimizing processes, eliminating waste, and aligning actions with strategic goals.
• SAP: Demonstrate technical skills on SAP and other DOW Digital Platforms
• Business Acumen: Demonstrate strong business acumen by applying financial insights, operational understanding, and strategic thinking to drive informed decisions that align with organizational goals and deliver shareholder value.
• Interpersonal Effectiveness: Communicate well with individuals from diverse backgrounds, build appropriate rapport, actively listen, understand and respond to others’ concerns, and foster effective working relationships.
• Prioritization: Demonstrate ability to effectively organize tasks and projects based on urgency, impact, and strategic alignment, ensuring timely execution and optimal resource utilization in a dynamic work environment.

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Additional notes

This position does not offer relocation assistance

Benefits – What Dow offers you 

We invest in you. 
 

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