Director of Business Operations

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

The Director of Business Operations will directly support the Regional Partner as a trusted strategic advisor to help make decision making more efficient and effective. This role will also manage the regional vendor relationship team and the regional strategic vendor program.  

Roles and Responsibilities:  

• Serve as primary liaison between leadership team and Mid-Atlantic employees and RP 
• Develop and maintain effective tracking systems for follow-ups and to-do lists. 
• Serve as a liaison to foster strong relationships among the GPS and regional leadership team, and  other key internal and external stakeholders. 
• Manage direct reports through performance and behavior deficits, along with supporting career  growth. 
• Own facilitation of clear and effective communication across the Mid-Atlantic organization to  ensure alignment and collaboration. 
• Partner with national and regional channel leadership and GPS VRM to report on strategic vendor  progress and pipeline by segment, product family and by AE (GPS and vendor).  
• Provide structured and timely touch reports for vendors and clients to track engagement and  ensure consistent follow-up. 
• Help build and maintain strong relationships with vendors to ensure timely communication and  effective partnership. 
• Work with marketing to develop strategies for vendor collaboration that align with business  objectives and enhance client outcomes. 
• Coordinate regular vendor meetings to review project statuses, updates, and potential opportunities  for growth. 
• Document and follow up on key initiatives with sales, ops, engineering and marketing. 
• Lead key vendor initiatives driving accountability, equitable partnership and profitability. ● Track and report on regional rebates and MOUs to ensure fulfillment.
• Own and maintain up-to-date contact and account lists for strategic vendor partners. ● Coordinate and manage quarterly or bi-annual cadences with strategic vendor regional segment  sales leadership across key teams (Strategic, Majors, Enterprise, Mid-Market, Commercial,  Healthcare, SLED, and New Acquisition). 
• Plan and facilitate rep and technical mapping days, office collaboration days, and demand  generation sessions — with a focus on enablement and strategic alignment. 
• Drive alignment and engagement with integration partners to support joint initiatives and go-to market efforts. 
• Manage the vendor escalation matrix and associated processes to ensure timely resolution and  executive visibility. 

Required Experience:  

• Bachelor’s Degree in Business or related field is preferred 
• 5-10 years of experience with relationship management, financial planning, reporting, operational  problem solving 
• Must have outstanding attention to detail and commitment to follow-through ● Ability to lead and work well within a team 
• An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity 
• Strong written and verbal communication skills. Ability to communicate clearly and concisely via  email, phone, and written documents 
• Self motivated, with ability to work in an ambiguous environment 
• Must have ability to give and receive feedback for the betterment of the team 

Travel Requirements: 

• Up to 25% travel 

Physical Requirements: 

• Sedentary work 
• Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day
• Required to have close visual acuity to view computer terminal and/or extensive reading for a  minimum of 8 hours a day

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Why GuidePoint?

GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1000 employees, established strategic partnerships with leading security vendors, and serves as a trusted adv