Manager, Performance Success

Job Description:

About us:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About the Team

Our Client Success Group is a team of post-sales experts who work with Wall Street Journal Barron's Group advertising and events clients to ensure smooth and successful execution of our multifaceted programs.  The Client Success team is the engine that drives WSJ BG’s work with momentum and efficiency. Sitting at the nexus between clients, sales and execution, the team will be experts at synthesizing client and internal intelligence to successfully deliver high performing programs.

Job Description:

Reporting into the Senior Manager, Performance Success, the Manager, Performance Success will be responsible for delivering  multi-channel measurement reporting, performance optimizations, and post campaign recaps for advertising campaigns.

The ideal candidate will have strong analytical skills, excellent communication and presentation skills, client relationship management and a strong attention to detail. The Manager, Performance Success will partner with Client Success, The Trust, Sales, Planning and Marketing teams to ensure campaign success, client satisfaction and to help drive renewal conversations. This role requires clear and effective communication both with internal and external clients. The candidate must possess superb time-management skills and the ability to multitask.

You Will:

● Responsible for serving as the single point of contact for client communications after all content and media elements have launched, including: coordinating and preparing for client touch points, scheduling performance check ins, delivering reporting & optimizations, and spearheading the post campaign narrative

● Lead 1-2 Performance Analysts

● Monitor delivery and optimize campaigns based on clients success metrics; identify and elevate recommendations for campaign enhancements

● Executes paid social campaigns on various platforms (Facebook, Twitter, Linkedin etc)

● Responsible for creating client reports and presentations for all partnership elements - content, brand, custom ads, research study, social media etc. Coordinates with  internal experts to develop strategic recap narratives ultimately driving towards strong renewal conversations

● Lead performance discussions with internal & external stakeholders, presenting  the details of performance reports and recommending optimizations and program enhancements 

You Have:

● 7+ years of relevant experience

● Experience managing digital, content and social campaigns

● Proficiency using  analytics tools, including: Google Analytics, Moat, IAS etc.

● Proven ability to comprehend the nuances of a client’s business and connect business challenges to digital and social strategies and tactics.

● Strong communicator with a can-do attitude. Client-facing communication skills are a must

● Proven ability to independently manage multiple priorities in a fast-paced and deadline driven environment.

● Experience in managing people preferred

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regar