Coordinator Casino Marketing II - MGM Springfield

The SHOW comes alive at MGM Resorts International.

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The primary purpose of the Coordinator Casino Marketing II is to assist Guests and Casino Executives with all reservations and every aspect of the guests stay. This position provides upbeat, personalized service from first guest contact until the reservations (s) completion for all shows, restaurants and room accommodations etc.

STARTING PAY: $18 per hour

THE DAY-TO-DAY:

• Answer ACD (automatic call distribution) line in a friendly, professional and timely manner.
• Practice telephone etiquette standards as established by Casino VIP department.
• Assist guests with booking and changing reservations and/or reservation inquiries.
• Book Casino hotel reservations.
• Book nightclub reservations, guest list and table reservations.
• Book golf reservations.
• Book Limousine reservations.
• Book cabana reservations.
• Book amenities.
• Book other reservations as assigned.
• Issue complementary amenities based upon specific casino guidelines for levels of play. Ability to read/understand and  evaluate casino play.
• Suggest activities and book reservations as it pertains to guest entertainment, dining, and other services.
• Promote the company's outlets and amenities by educating guests on restaurants, shows, and other outlets such as spa,  retail, and pool.
• Up-sell and cross-sell property amenities to guests’ company-wide.
• Ensures guest information is updated and accurate at all times. (i.e. address, phone, guest profiles and preferences).
• Settles accounts upon checkout to the correct folio in accordance with comp criteria and Casino Host input.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Assist casino hosts, VIP, Mlife, Special Events, Box Office and other departments with information regarding casino guests.
• Provide excellent service consistent with the property's core service standards and brand attributes.
• Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment.
• Proactively seek to provide refined luxury service ensuring guest satisfaction.
• Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task.
• Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance.
• Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Perform all duties as deemed necessary for the success of the department.
• Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction.
• Standardized Job Description
• Identify and report defects throughout the department; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations.
• Keeps abreast of changes in procedures, policies, and information pertaining to the operation of both the department and property.

REQUIREMENTS:

• 1 Years of Casino Experience

THE IDEAL CANDIDATE:

• Takes pride in their work
• Looks forward to working with a team to provide positive experiences
• Describes themselves as detail-oriented
• Enjoys helping others and likes to make a good impression
• Can handle multiple tasks at one time