Director of Mainframe Technology & IT Delivery

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers. 

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we’re excited about what’s next. Join us.

General Summary:

The Mainframe Technical Director oversees and enhances service delivery by leading agile, infrastructure, and operations teams to support and transform IT services. This role is pivotal in implementing portfolio initiatives, aligning delivery priorities with available technical, financial, and human resources. The individual collaborates closely with business leaders and technical stakeholders to define objectives and execute IT plans effectively.

Principal Duties and Responsibilities

• Lead multiple agile teams to build, enhance, or support technology and business services, ensuring delivery aligns with strategic outcomes.
• Engage in strategic planning with business and IT stakeholders to provide guidance on technology and architectural considerations.
• Define and manage a portfolio roadmap, ensuring alignment with agreed business objectives.
• Collaborate with IT leadership to address business and technology needs, emphasizing timely and successful delivery.
• Foster relationships with stakeholders to drive the implementation of IT plans and act as a key point of contact for planners, designers, and operational partners.
• Drive the application of the company’s technical and architectural roadmap objectives.
• Leverage IT expertise and emerging technologies to influence stakeholders and teams in developing and managing solutions.
• Build and maintain a diverse talent pipeline to meet business goals and develop leadership within teams.
• Support self-organizing teams by enabling autonomy and continuous improvement.
• Ensure agile teams adopt best practices such as test-driven development, peer reviews, and continuous integration.
• For infrastructure teams, oversee benchmarking and end-to-end management to optimize service delivery and cost.
• Analyze trends and KPIs to improve organizational performance.

Job Specifications:

• Bachelor’s degree in Computer Science or equivalent technical experience.
• 10+ years in a zOS sysplex environment with technical knowledge across mainframe teams.
• 5+ years of People Management of Team Lead experience.
• Expertise in director-level planning and execution.
• Proven ability to interact with software and hardware vendors.
• Deep understanding of mainframe hardware and software infrastructure.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) for professional documentation.
• Strong interpersonal, verbal, and written communication skills.
• Experience in establishing and documenting processes and procedures.
• Demonstrated leadership and collaboration skills with the ability to manage multiple projects simultaneously.
• Analytical problem-solving skills with a proactive and resourceful approach.
• Willingness to own issues through resolution.
• Familiarity with mainframe areas such as TCP/IP, VTAM, SNA, SFTP, and disaster recovery concepts is preferred.
• Experience implementing Communications Server and related ISV software on the z/OS platform preferred.
• Exposure to large-scale, 24×7 production environments is helpful.

Key Areas of Focus

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