Senior Solutions Architect

Location: Remote – Continental United States
Travel: Up to 25% (client and internal meetings)

About Pomeroy

Pomeroy delivers comprehensive managed IT services and technology solutions that help organizations modernize infrastructure, improve user experience, and operate more efficiently. Our Solutions Architects play a critical role in helping clients solve complex business challenges by designing practical, scalable technology solutions that align with their operational and financial goals.

Position Summary

Pomeroy is seeking an experienced Senior Solutions Architect to lead the technical strategy and solution development for complex managed services opportunities across enterprise clients.

This role partners closely with Sales, Service Delivery, Operations, Finance, Portfolio Management, and strategic partners to design innovative solutions that are technically sound, financially viable, and aligned with each client's business objectives.

The ideal candidate is a broad IT services generalist with deep experience across managed services environments. While expertise in every technology domain is not expected, candidates should possess a strong understanding of enterprise IT operations and the ability to bring together multiple service towers into cohesive client solutions.

Experience with enterprise data center operations, infrastructure transformation, or hybrid infrastructure environments is highly desirable.

This position reports to the Vice President of Solutions.

What You'll Do

Solution Strategy & Architecture

• Lead solution development for enterprise managed services opportunities.

• Translate client business objectives into scalable, cost-effective technology solutions.

• Assess customer environments and identify opportunities to improve operations, service quality, and business outcomes.

• Develop solution architectures that balance technical excellence, operational delivery, and commercial competitiveness.

Sales Partnership

• Partner with Account Executives throughout the sales lifecycle.

• Participate in discovery sessions with executive and technical stakeholders.

• Develop solution strategies that support opportunity win themes.

• Present solution recommendations to both technical teams and executive leadership.

• Support contract negotiations by developing Statements of Work (SOWs), assumptions, and service descriptions.

Solution Development

• Collaborate with Service Delivery, Operations, HR, Finance, Procurement, and Portfolio teams.

• Coordinate with strategic subcontractors and technology partners to obtain pricing and delivery models.

• Lead solution costing, pricing, and financial modeling.

• Ensure proposed solutions can be successfully transitioned into operational delivery.

Proposal & Client Engagement

• Develop technical proposal content for complex pursuits.

• Create compelling presentation materials for executive and technical audiences.

• Lead client workshops, architecture reviews, and solution presentations.

• Support RFP and RFQ responses for strategic opportunities.

Areas of Expertise

Successful candidates will have experience across many of the following managed services disciplines:

• Managed Service Desk

• End User Computing

• Field Services

• Onsite IT Support

• Depot Services

• Network Operations Center (NOC)

• Security Operations Center (SOC)

• Cloud Operations and Cloud Management

• Asset Lifecycle Management

• Device Deployment and Refresh Programs

• Endpoint Engineering

• Vulnerability Management

• IT Service Management (ITSM)

• ITIL Best Practices

• AI Operations (AIOps)

• Digital Employee Experience (DEX)

• Governance and Service Reporting

• Continual Service Improvement

Experience designing services that span multiple towers is strongly preferred.

Preferred Experience

We're looking for a well-rounded managed services professional who understands how enterprise IT organizations operate.

Ideal backgrounds include experience with organizations such as:

• National or regional managed service providers (MSPs)

• Systems integrators

• Infrastructure outsourcing organizations