Account Manager

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

The Account Manager is the lead trusted advisor for university departments and develops strong partnerships between UIS and executive stakeholders to deliver value in all aspects of project and operational work. The Account Manager works collaboratively with specifically designated departments or university divisions to provide IT guidance, recommendations for improvement, and direction as it pertains to IT services at Georgetown. Additional duties include, but are not limited to:

• Assist the department or division with development of an IT roadmap that is aligned to departmental goals and objectives and prioritizes user experience.

• Work in partnership with departments and UIS to identify and secure resources that assure technology needs are met.

• Oversee the requirements for gathering, facilitating information sharing, and managing stakeholder expectations.

• Communicate UIS policies, procedures, and updates on central services, which includes, among other responsibilities, shepherding stakeholders through the UIS security review process.

• Represent and be an advocate for the IT organization, gain compliance with established policies, and negotiate or settle significant or controversial issues with their assigned areas of responsibility.

Work Interactions

This Position reports to the Director of Client Support and Account Management under the Office of the CIO in University Information Services. Account managers will work directly with individuals on many levels – faculty and students in academic areas, management and executives in administrative groups. This position is responsible for finding the right stakeholders, key decision makers, and subject matter experts for their projects. This position has no direct reports.

Requirements and Qualifications

• Bachelor's degree

• 10 years working in an information technology management organization

• Continuing education in technology discipline

• Strong depth in project and program management and experience with facilitating steering committees and executive level meetings to make decisions regarding schedule, budgets, scope and other key success factors

• Experience being responsible for leading successful enterprise technical transformation implementations

• Certification in business process mapping, requirements gathering, and project management

• Ability to clearly communicate verbally and in writing with proper grammar and spelling

• Knowledge of general IT security standards in a business and/or academic setting

• 5 years working in IT customer service or Business Analyst role is preferred

• Experience working in a management consulting environment is preferred

Work Mode Designation

This position has been designated as Hybrid 3 days. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University.  Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Pay Range:

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:

$54,616.00 - $100,493.33

Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.

Current Georgetown Employees:

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