Vice President, Head of Merchant Boarding Platforms

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We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Vice President, Head of Merchant Boarding Platforms

We are seeking a strategic, platform-minded Vice President of Product to lead our boarding orchestration platform. This role owns the core boarding and provisioning platform that powers merchant acquisition across SMB, Enterprise, and ISV / Platform channels. 

 

You will be responsible for building scalable, compliant, and configurable boarding experiences that enable partners, sellers, and internal teams to efficiently bring merchants live while integrating seamlessly with enterprise risk, compliance, and underwriting decisioning systems. 

 

This role focuses on boarding orchestration, data capture, configuration, and delivery, not policy ownership. 

 

What You Will Do:

Product Strategy & Vision 

• Define and drive the vision for a unified onboarding and provisioning platform used across segments and partners. 

• Establish a multi‑year roadmap focused on configurability, reuse, scale, and regulatory alignment. 

• Build and maintain as a product consumed by partners, sellers, and internal teams. 

Cross-Functional Leadership 

• Partner with Risk, Compliance, Underwriting, Engineering, Design, and GTM teams to deliver cohesive solutions. 

• Collaborate with segment leads (SMB, Enterprise, ISO, ISV) to tailor onboarding flows to unique customer needs. 

Platform Ownership 

• Own the boarding platform’s core capabilities including: 

• Risk and compliance workflows 

• Product provisioning and entitlements 

• Developer-facing APIs, SDKs 

Customer Experience 

• Champion intuitive, frictionless onboarding experiences for merchants and partners. 

• Ensure solutions are scalable, secure, and meet regulatory requirements while also configurable to evolving boarding flows and requirements. 

Data & Insights 

• Use data to monitor performance, identify bottlenecks, and drive continuous improvement. 

• Define KPIs for onboarding success across segments. 

Team Leadership 

• Build and mentor a high-performing product team focused on boarding. 

• Foster a culture of ownership, experimentation, and customer obsession. 

 

What You Need to Have:

• 12+ years of Product Management experience, with 5+ years in Platform<