ERP & CRM Technical Instructor (SAP & Salesforce)

ABOUT PER SCHOLAS:

For 30 years, Per Scholas has been on a mission to drive mobility and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.

PerScholas hires within the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MD, MA, MI, MO, NC, NJ, NY, OH, PA, TX, WA

 

POSITION TITLE: ERP & CRM Technical Instructor (SAP & Salesforce)

LOCATION: Remote

REPORTS TO: Director, Alumni Technical Training

WHO WE’RE LOOKING FOR

Per Scholas is seeking a highly experienced and technically proficient ERP/CRM Technical Instructor and Domain Lead to serve as the primary subject matter expert and instructional manager for our SAP and Salesforce training programs. The ideal candidate possesses deep expertise in both SAP and Salesforce ecosystems to deliver advanced instruction, upskill learners, and strategically mentor and oversee other instructors in these domains. This role is pivotal in ensuring the high quality and success of our learners in the SAP and Salesforce tracks.

WHAT YOU’LL DO (Roles and Responsibilities)

The ERP/CRM Technical Instructor and Domain Lead's core responsibilities blend expert-level technical instruction with leadership and management of the instructional team.

Technical Instruction & Curriculum Delivery

• Lead instructor-led training for the SAP Back-End Developer - ABAP Cloud track, preparing learners for careers in SAP development.
• Teach and upskill learners in other courses within the ERP domain, with a focus on the SAP ecosystem.
• Provide specialized training on core technical duties, including system configuration, business process automation, and system integration within SAP environments.
• Upskill and lead instructor-led training for the Salesforce Platform Administration track, preparing learners for careers as Salesforce Administrators.

Instructor Oversight and Management

• Oversee or Manage all Tier 1 site instructors in your domain, providing expert guidance and mentorship to more junior instructional staff.
• Manage the onboarding process for new instructional staff hires in your domain.
• Manage all IAs (Instructional Assistants) and Teaching Fellows in your domain, including task delegation and performance guidance.
• Serve as Tier 2 Technical Support for all instructional staff, troubleshooting advanced classroom technology and system issues.
• Manage classroom technology systems, including Active Directory, PFSense, and the Ticketing System, to ensure an optimal learning environment.
• Support as a substitute Instructor or chapter/concept SME (Subject Matter Expert) when necessary.
• Liaise between management and instructional staff to ensure clear communication and alignment of program goals.

Data & Performance Management

• Provide instruction on how to build, maintain, and secure complex reports and dashboards to track both Program KPIs (e.g., survey data, service efficiency) and Instructor Metrics (e.g., training completion, certification rates).
• Maintain and update Salesforce and/or our LMS with learner grades, certification scores, and detailed case notes when applicable, applying data management and data integrity skills to internal record