Account Manager - Government Market Solutions

Manage AN assigned book of VSP client business, serving as AN advisor on client service and operations-related issues, scope as defined by business area. Contribute to corporate-wide efforts to develop efficient and effective processes that enable VSP to service customers and support VSP’s strategic initiatives. Collaborate with internal and external business partners on strategies that drive growth, retention, and strengthen client relationships and satisfaction.

Develop and maintain relationships with clients, partners, brokers, and consultants to identify and address requirements as they relate to VSP’s products and service offerings. Function as primary VSP service contact to achieve and maintain high satisfaction levels and client retention.

Market the value of VSP programs, products, and services to gain adoption within each account. Facilitate client-related marketing initiatives.

In collaboration with Market Directors, develop and manage account plans to include strategic objectives, communication, growth, and retention strategies.

Develop and maintain an understanding of compliance-related items, such as state and/or federal regulations or mandates applicable to VSP’s client base.

Participate in key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by THE client.

Develop and manage the implementation process to ensure client accounts are implemented according to requirements and performance standards. Work with internal and external business partners to address custom client requirements.

Manage client contracts, compliance, and related activities (contracts, evidence of coverage, summary plan descriptions, etc.)

Collaboratively manage client and member communication strategies and collateral deployment.

Responsible for report compilation and distribution.

Interpret reporting requirements and successfully position those reports to clients.

Proactively monitor clients to identify problematic issues. Escalate client issues to the appropriate business partners and drive solutions as needed. 

Job Specifications 

 

Typically has the following skills or abilities: 

College degree in Business Administration or related field or equivalent experience

2+ years of account management experience and/or client service experience

Effective interpersonal and communication skills with the ability to influence internal and external business partners

Experience participating in client-related project teams

Demonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs

Ability to develop and maintain a strong understanding of VSP business objectives, products, services, processes, competitive landscape, and business environment

Proven ability to adapt to change quickly and work effectively within an agile environment

Proven problem identification and solving capabilities

Knowledge of insurance platform technologies

#LI-REMOTE

#LI-VISIONCARE

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. 

Salary Ranges: $51,000.00 - $85,500.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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