Sr. Genesys Administrator

What We Strive For 

At Strive Health, we’re driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in healthcare. Join us in making a real difference. 

Benefits & Perks 

• Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts. 
• Financial & Retirement Support – Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave – Paid holidays, flexible vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend. 

What You’ll Do 

As a Senior Genesys Administrator, you are primarily responsible for managing and supporting the organization's Genesys and multiple communication technologies and ensuring their reliability, security, and efficiency, utilizing tools including automation. A strong desire to overcome obstacles and tackle unfamiliar projects is required. You will mentor other Genesys Administrators and assist them to meet the needs of our end-users.  You will train and support the Service Desk team allowing them to provide optimal support to their fellow Strivers.  You will also be the final tier of support for the system. This position offers an excellent opportunity for experienced professionals to leverage their expertise in Genesys Administration while contributing to the strategic management and optimization of enterprise telephony infrastructure. 

The Day to Day 

• Works with other departments to develop solutions to Strive’s business requirements. 

• Leads the design, configuration, and administration of Genesys contact center solutions to ensure optimal performance and efficiency. 

• Develops and implements strategies for system monitoring, maintenance, and upgrades to meet business requirements and industry best practices. 

• Troubleshoots and resolves complex technical issues related to Genesys components, including Genesys Framework, SMS Messaging, Quality Control, Artificial Intelligence, Power Dialer and Workforce Management. 

• Interacts and works with Salesforce team on integrations between Genesys and SalesForce/HealthCloud 

• Collaborates with cross-functional teams to integrate Genesys solutions with existing business applications and systems. 

• Implement and maintain integrations with telephony platforms, CRM systems, workforce management tools, and other third-party applications. 

• Identifies opportunities for automation and implement script