Student Associate - Work Study

Job Posting Title:

Student Associate - Work Study

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Hiring Department:

College of Liberal Arts

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

19

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Sep 30, 2025

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Position Duration:

Expected to Continue Until May 17, 2026

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Location:

UT MAIN CAMPUS

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Job Details:

Purpose

Student Associates act as the administrative front line for the Government Undergraduate Advising Office. They perform everyday administrative tasks such as answering phones, creating appointments for students, data entry, and website assistance. They do not advise students on which classes to take, but they do connect students with the appropriate resource. The ideal candidate will also have a background in customer service, a strong sense of integrity and confidentiality, and must be able to demonstrate the ability to take initiative.  Perform other office tasks as needed. Hiring for 2025 Fall Term and expected to continue for the Spring Term. 

Responsibilities

• Maintain and organize the front office space to ensure a welcoming and efficient environment for students, staff, and visitors. 
• Demonstrate a strong understanding of University of Texas policies and procedures, particularly as they relate to student services, and apply this knowledge in daily interactions. 
• Respond to inquiries received through phone or in-person interactions, providing accurate information and directing complex or specialized questions to the appropriate departments.
• Provide support for both new and returning students, assisting with general questions, guidance through university processes, and connecting them to campus resources as needed. 

All training necessary will be provided.   

Career Competencies Gained:

• Communication: Delivered accurate information to students via in-person and online channels
• Critical Thinking: Applied university policies to varied student situations and referred complex issues appropriately.
• Professionalism: Maintained an organized front office and demonstrated reliability and attention to detail.
• Technology: Utilized online systems to assist students and manage policy updates.
• Teamwork: Collaborated with advisors to support student needs.

Required Qualifications

• Current student at UT Austin and is enrolled/registered (fees paid) for the current regular semester, in good academic standing (not on academic probation, continued probation or academic dismissal).
• Must be awarded Federal Work-Study on the Work-Study Verification (WSV)
• Work Shift: Applicants will be expected to work during business hours Monday-Friday between 8 a.m. and 5:00 p.m.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Undergraduate student at UT graduating after May 2026
• Customer service experience
• Detail-oriented, organized, flexible, and can work independently and accurately with little supervision

Salary Range

• $12/hr
• 19 hours per week.

Working Conditions

• Standard Office Environment
• In-person
• Repetitive use of keyboard at a workstation

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest
• Class schedule
• Work Study Award Letter

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and th