Technical Support Specialist

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Location: 2727 N Central Ave, Phoenix, Arizona 85004

Since 1945, U-Haul has been serving do-it-yourself movers. The U-Haul Alarm Center monitors burglary and fire system in U-Haul stores located across North America twenty-four hours, seven days a week. Our technical support team has a strong reputation for reliability, knowledge, and courteous service. 

Current shifts available: 

Monday - Friday from 8:30 AM - 5:00 PM 

Technical Support Specialist Responsibilities: 

• Providing remote assistance during the installation or repair of burglar alarm, fire alarm, and surveillance systems and equipment.  
• Taking charge of each call and determining efficient paths to resolution.  
• Responding to and handling technician concerns and inquiries 
• Remotely obtaining surveillance camera footage for requests made by various internal departments.  

Qualifications: 

• Comfortable working in a professional corporate environment 
• Dependable and responsible 
• Confident in learning and navigating various computer programs 
• Eager to learn 
• Have no criminal record 
• Do not abuse drugs or alcohol 
• Customer service or technical support experience preferred 

Compensation: 

• Starting wage is $16.50 per hour. Annual reviews and increases based upon merit. 
• Pay is bi-weekly 

Education/Training: 

• High School Diploma or equivalent 

Work Hours: 

• Full time 
• Training is provided to ensure every member of our team succeeds. 

Benefits: 

• Health insurance/benefits (including medical, dental & vision) 
• Subsidized gym membership (including paid fitness classes) 
• Life insurance 
• Employee Stock Ownership Plan (ESOP)
• Business and travel insurance 
• Met Law Legal program 
• MetLife auto and home insurance 
• Discounts on Apple products, cell phone plans, hotels and more 
• Commuter benefits program 
• 401k options 
• Paid holidays, vacation and sick days 
• In-house cafe featuring options for all diets 
• 24-hour physician available for kids 
• Community volunteer opportunities 

AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. By continuing with this application, you