Senior QA Program Manager, QCOE

Requisition 38006: B4 Senior QA Program Manager, QCOE 

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Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail.  As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

Job Description

Norfolk Southern Corporation is currently seeking a dedicated Senior QA Program Manager to lead program initiatives for our Quality Center of Excellence, QCOE.  In this role, you will coordinate with the manager of QCOE and application and infrastructure owning teams to envision, roadmap, scope, plan, and execute the Quality Program at NS. The successful candidate will provide direction, planning, oversight, and guidance to QA Architects for program consistency. The QCOE team is comprised of several QA architects that support the quality tools (Core Systems below), provide administration/configuration/support of the tools, develop best practices, and provide coaching/mentorship, and support to the QA engineers embedded in the Agile teams.

Core Systems:  qTest, qTest Desktop Explorer, Tosca, Vision AI, TDS, DEX, NeoLoad, & SonarQube, Sauce Labs
Integrated Systems: Jira, LiveCompare, and CI/CD tools such as Jenkins

 

Responsibilities

•    Collaborate with management and teams to refine quality program roadmap. 
•    Develop, maintain and execute quality program roadmap. 
•    Develop plans in Jira for quality program execution including epics, stories, tasks to define work deliverables. 
•    Lead team of QCOE QA Architects to deliver plans for test plan deliveries. 
•    Lead discussions, facilitate meetings, and actively communicate coordination of testing with teams. 
•    Partner with scrum masters, project managers, and business partners for test management across applications & infrastructure. 
•    Develop and report metrics for ongoing quality programs. 
•    Present to management, stakeholders and development of technical staff on quality program directives, deliverables and future state. 
•    Document best practices, guidelines, and processes for quality program. 
•    Ensure proper training and guidance is provided for all QCOE program deliverables. 
•    Work with and across teams such as PMO, DevSecOps, Infrastructure to design and implement new quality processes for the organization. 
•    Provide oversight, guidance, mentorship and coaching to QCOE QA Architects for optimal program delivery. 
•    Ensure standards, guidelines and QA governance across application and infrastructure. 
•    Facilitate tool training, education, and onboarding of teams into the quality program. 
•    Implement new testing capabilities, process, tools and QA technologies. 
•    Provide oversight for two-deep support for the configuration, production support, and maintenance of core systems. 
•    Maintain on-call rotation for support of core systems. 
•    Ensure proper change management procedures are followed for core systems and team activities.
•    Manage third party vendors for core and integrated systems support and triage of issues.
•    Oversee currency and maintenance of Core Systems by QA architects.
•    Provide oversight and coordination with vendors for Core Systems and Integrated Systems for support activities and triage of issues.
•    Act as escalation path between QCOE team and project teams for project needs or vendor escalations.
•    Represent the Quality COE team for the projects assigned by team management.
•    Oversee / coordinate product training and guidance for Core Systems and Integrated systems by QA architects.
•    Coordinate research, architecting, designing, implementing new testing technologies and integrations.
•    Develop test strategies, test plans, KPI’s, metrics, reports and defect management.  
•    Drive adoption and maturity acr