68065044 - SYSTEMS PROGRAMMING CONSULTANT/IT OPS ANALYST

Requisition No: 857460 

Agency: Agency for Health Care Administration

Working Title: 68065044 - SYSTEMS PROGRAMMING CONSULTANT/IT OPS ANALYST

 Pay Plan: Career Service

Position Number: 68065044 

Salary:  $2,942.31 - $3,269.23 biweekly 

Posting Closing Date: 07/30/2025 

Total Compensation Estimator Tool

IT Ops Analyst / Systems Programming Consultant

Office of FX Program Administration (FXPA)

State of Florida Agency for Health Care Administration

This position is located in Tallahassee, FL or AHCA Field Office locations

 

Position Overview and Responsibilities

This position serves as the IT Operation Analyst for the Technical Architecture Unit in the Office of Florida Health Care Connections (FX) at the Agency for Health Care Administration. The IT Operation Analyst is responsible for managing and maintaining the organization's technical operations environment. This role ensures that systems, applications, and infrastructure are executed reliably and efficiently. The IT Operation Analyst works closely with FX solution partners to develop, implement, and troubleshoot technical solutions, ensuring that critical processes are completed on time and without error. This position reports directly to the FX Operations Manager.

 

System Monitoring and Maintenance:

• System Monitoring: Continuously monitor the FX program's systems to ensure optimal performance and uptime.
• Performance Analysis: Analyze system performance metrics and generate reports to identify areas for improvement.
• Proactive Maintenance: Conduct regular maintenance and updates to ensure systems are running efficiently and securely.
• Issue Resolution: Troubleshoot and resolve technical issues related to the FX program's infrastructure and systems.
• Vendor Coordination: Work with vendors to address and resolve technical problems.
• Installation and Maintenance: Perform installation, repair, and preventative maintenance of personal computers and related systems.

 

Release Management:

• Release Coordination: Work with the release manager to ensure all releases have met requirements and testing standards.
• Dependency Management: Understand the dependencies between release items and coordinate with relevant teams.
• Stakeholder Communication: Ensure communications are sent to stakeholders for all releases and develop processes for after-hours communications.

 

Policies and Procedures Creation:

• Policy Development: Develop and implement policies and procedures for IT operations within the FX program.
• Procedure Documentation: Document and maintain operating procedures to ensure consistency and compliance.
• Training and Communication: Provide training and communicate policies and procedures to team members and stakeholders.
• SOP Preparation: Prepare Standard Operating Procedures (SOPs) for the daily maintenance of applications and underlying systems.

 

Process Improvement:

• Identify Improvements: Identify areas for process improvement and implement effective solutions.
• KPI Monitoring: Monitor and analyze key performance indicators (KPIs) to drive operational success.
• Continuous Improvement: Develop and maintain continuous improvement strategies to enhance operational efficiency.

 

Other Duties as Required:

• Support Needs: Perform other duties as required to support the FX program's operational needs.
• After-Hour Support: Provide after-hour support on nights and weekends as needed.

 

Contact Tayna Hand for more information: 850-412-4060

 

Knowledge, Skills, and Abilities

• Analytical Skills: Ability to analyze data and make informed decisions.
• Analytical Skills: Advanced analytical skills to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Communication Skills: Excellent oral and written communication skills to facilitate knowledge sharing and professional interactions.
• Computer Skills: Solid knowledge of PC and Mac computers, mobile devices, a