IT Support Specialist II

About Kandji
Kandji is building the future of Apple Enterprise Management. The use of Apple devices in the enterprise is growing rapidly. Drawing on decades of experience in Apple IT, we saw a dire need for a modern Apple device management platform that could accommodate growing businesses and increasing regulatory demands. 
Kandji grew to hundreds of B2B customers within a few months of initial product launch in 2019, and secured a $100 million Series C in late 2021. Today, we have a 95% Customer Satisfaction rate and a rapidly growing community of customers, including names like Crunchbase, Belkin, Rackspace, Allbirds, FabFitFun, VSCO, and Turo.
Behind our business is a handful of the best investors in tech. Together, we are creating a new category of device management that can better serve modern businesses.

IT TEAM VALUES
CUSTOMER FIRST: Thoughtful in the approach, creation, and delivery of IT systems to end users. 
COMMUNICATION: Conveying information and ideas to individuals and groups in a focused and compelling way that delivers clear messages and ensures understanding.
RADICAL CANDOR AND COLLABORATION: We are humble, transparent, and on a lifelong journey to be better humans together. We express strong opinions with kindness and proactively seek feedback. We listen, we share, we encourage, and we trust. We are quick to admit when we’re wrong and even faster to help one another win.
CONTINUOUS IMPROVEMENT: Originating action to improve existing conditions and processes, identifying improvement opportunities, generating ideas, and implementing solutions. As well as actively improving your own technical skills and performance.

How you will make a difference day to day

• Provide a high level of IT support driven by rapid response and one-touch resolutions.
• Lead documentation creation to help automate IT support.
• Support more junior team members and triage problems to the appropriate teams if necessary.
• Troubleshoot Apple hardware, software, and Saas issues, triaging the problems to the appropriate teams if necessary (i.e. hardware replacement, application access).
• Partner with the IT operations pods, IT Mac admin pods, and security teams to identify issues and implement resolutions.
• Act as a front line to security, “If you see something, say something.” 
• Assist in onboarding and off-boarding of employees (i.e. system and account provisioning, etc.).
• Participate in the deployment of new tools, systems, and product features.
• Participate in on-call and rotating shifts to provide general IT support to the global team as needed.

Minimum Qualifications

• 2 - 4 years of experience in a corporate environment supporting Apple devices.
• Intermediate knowledge of IT corporate environments and ITSM.
• Intermediate experience with Okta or other identity management platforms. (i.e. Understanding user and group structure, application assignment, IAM concepts, and management).
• Intermediate or advanced knowledge and experience administering one of the following: Google Workspace, Slack, Apple MDM, and other modern technologies. 
• Strong written and oral skills. 
• Excellent critical thinking and troubleshooting skills.
• A desire to be a part of a world-class IT organization and set the standard for the NEW modern IT.

Bonus Points

• Scripting or programming experience with BASH, AppleScript, Terraform, and/or python.
• Mac Administration experience.
• Network design and management.

These requirements are for the strongest, ideal candidate.  Even if you do not outperform every bullet point, Kandji encourages you to apply.  We promote a diverse, equitable, and inclusive culture and recognize that even the strongest candidates won’t have all desired experiences and qualifications
Benefits & Perks
 • Competitive salary • 100% individual and dependent medical + dental + vision coverage • 401(k) with a 4% company match • 20 days PTO + Kandji Wellness Week off the first week of July • 14 paid holidays per year • 10 health and wellness days per year • Equity for full-time employees • 12 weeks of paid leave for new parents • Cell phone & Internet stipend • Exciting opportunities for career growth • An outstanding, inclusive culture
We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.
At Kandji we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are stro