Front Desk Associate - High Point Univ - Kahn Hotel & Alo Res

Job Description

The hotel Front Desk Agent will greet all guest of the hotel in a friendly, professional manner.  The desk agent  will manage the guest registration and check-in process in a professional & efficient manner.   

Job Responsibilities

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain regular attendance in compliance with Aramark standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Aramark standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Understand hotel products, services and rates and have ability to effectively respond to guest inquiries.
• Be able to check guest in and out efficiently and without error. 
• Maintain cashiering responsibilities as per Front Office procedures according to standards.
• Maintain Front Office computer system operation according to Aramark standards.
• Follow safety and emergency procedures according to Aramark standards.
• Be familiar with Aramark and the Hotel’s policies and house rules.
• Maintain radio contact with other associates during entire shift.
• Have a working knowledge of security procedures.
• As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests.
• Attend meetings as required by management.
• Perform any other duties as requested by the Guest Services Manager or any other member of management.

Qualifications

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• Prefer at least 1 year of experience in a hotel or a related field.  Willing to train right candidate.
• High School diploma or equivalent required.
• Must be able to work independently and with minimal supervision.
• Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

 

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and