Customer Service Rep - Integrated Support Services

INTEGRIS Health Baptist Medical Center, with Oklahoma’s largest not-for-profit health system, has a great opportunity for a Customer Service Representative in Oklahoma City, OK. In this position, you’ll be a part of our Integrated Support Services team providing exceptional work supporting the INTEGRIS Health caregivers and the community at large. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as front-loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.

The Customer Service Representative I is responsible for answering telephone calls to assist both internal and external customers with service requests. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.

The Customer Service Representative I responsibilities include, but are not limited to, the following:

• Operate various software used in the Communications and/or Integrated Support Services departments, to include AMCOM, Teletracking, etc.
• Handle emergency service calls and stress.
• Gather the proper information and route it to the appropriate resource or department, either by work orders or other service means.
• Operates the overhead paging system in emergency situations.
• Understanding all emergency management codes and their responsibilities when these codes are activated.
• Use good telephone etiquette when answering calls for service.
• To provide limited departmental training as needed.
• Reports to the Lead/Manager communications center
• This position may have additional or varied physical demand and/or respiratory fit test requirements.
• Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.
• Office environment
• When transporting patients potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, chemicals. Must follow standard precautions.
• All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

• Prefer 2 years experience in a customer support service department within food, housekeeping, dispatch, plant operations management, or linen
• Call center/dispatch experience preferred
• Computer literacy in Microsoft applications and the ability to type 35 wpm
• Must be able to communicate effectively in English (Verbal/Written)
• For current Deaconess incumbent(s) only at the time of acquisition (10/1/18) High School diploma or equivalent preferred.