Case Manager - On-Site

PursueCare is a mission-driven, patient-focused company that provides compassionate, judgement-free addiction recovery and behavioral health services to patients via telemedicine.  Our inclusive and inspiring company culture empowers employees to be the best version of themselves.

 

Do you want to be part of the team removing barriers to addiction treatment? We are looking for tech-savvy problem-solvers to work as Case Managers, part of the front-line team connecting patients to services and guiding them through their treatment experience.  This position would be on-site in our Louisville office location Monday through Friday. 

What You’ll Do:

The Case Manager Level 1’s primary responsibility is instilling in the patient the benefits of addiction treatment and the value of working through the goals and objectives specified in their treatment plan.

• Encourage and intervene with the patient to keep them on track
• Use reporting & data to track patient success and identify deviations for treatment plans that require intervention
• Engage with patients in-person at partner locations
• Assist the patient in receiving ancillary services; setting up patients with primary care and social services as needed
• Support patients in using the app to receive services
• Work directly with clinicians (addiction counselors, therapists, medication-assisted treatment physicians, and nurse practitioners) and PursueCare pharmacy staff to manage schedules and to coordinate care

Specific hands-on and mission-critical initiatives may include:

• Work with Patient Access Specialists to process new patient intakes.
  • Track and manage patient leads through the CRM
  • Intake patients in a timely, efficient, and customer-focused manner. The key drive is to get patients into the treatment services that they need within 24 hours of outreach to PursueCare
  • Assist patients in using PursueCareRx for all pharmacy needs
  • Confirm that all required authorizations and information are secured by Intake Specialists or by oneself
  • Assist patients in understanding their payment options
  • Assist patients in scheduling initial medical, therapy, and psych evaluations
•  Perform all key case management functions, potentially from a clinic setting including:
  • Track and manage patient engagement through CRM and tracking tools
  • Perform targeted case management tasks as documented in the Care Coordinator manual and expectations documentation.
  • Ensure patients are receiving care in accordance with their treatment plan
  • Address patient and clinician concerns in a timely manner
  • Work with clinicians, partners, PursueCareRx, and outside agencies to coordinate care
  • Interact (typically via app chat) with every patient on your caseload 1x per week. Work with clients in person, via phone, live chat, email, and text environments
  • Work directly with patients to resolve payer questions and ensure they receive access to treatment options in a timely/immediate fashion
  • Document work with patient, clinicians, partners, and outside agencies in the EHR and other platforms as necessary
  • In addition to working with clients in a clinic setting, care may be coordinated around use of the telehealth platform. 
• Travel to partner sites to assist patients and staff in-person with accessing treatment services.
  • Intake patients in accordance with PursueCare policies
  • Work directly with patients or partner staff to resolve payer questions and ensure patients receive access to treatment options in a timely/immediate fashion
  • Assist patients in accessing services both in person and via telehealth solutions in a
    clinic, partner location, and at home
•  Work with clinicians to manage schedules in our clinic and telehealth platform
• Proactively address /escalate any reported concerns with all aspects of the PursueCare experience
• Perform other duties as directed by supervisor.

We’re Looking For:

• Associate’s or bachelor’s degree, preferably in healthcare management, nursing, or other healthcare related field, or related experience.
• Excellent computer skills and a demonstrated comfort with technology.
• Excellent and thoughtful verbal and written communication skills
• Excellent organizational skills
• Prior experience working remotely preferred.
• High volume inbound, outbound, and calling experience preferred
• Desire to learn and grow with our company - to put in the time, focus and effort necessary to advance to the next level of their caree