Vice President of Hotel Operations - Aspen Hospitality

Company Description

Aspen Hospitality, a division of Aspen One, owns and operates a portfolio of hotels and residences that currently consists of The Little Nell, Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and its affiliated Residences at The Little Nell, both of which are located at the base of Aspen Mountain; the Limelight Hotel Aspen and Limelight Hotel Snowmass in Colorado; the Limelight Hotel Ketchum near Sun Valley in Idaho and the Limelight Denver, adjacent to Denver’s Union Station. Two additional Limelight Hotels in Mammoth, California, and Boulder, Colorado, are currently in development as well as a new Nell property at Rockefeller Center in New York City. Aspen Hospitality also owns and operates the Aspen Mountain Club and the Snowmass Mountain Club.  Aspen One is the parent company of Aspen Skiing Company, Aspen Hospitality and Aspen Ventures and leverages its influence across all of its business units to advance climate action, community engagement and racial justice. For more information, visit www.aspenhospitality.co. 

Job Description

Position Summary 
The Vice President of Hotel Operations, Aspen Hospitality plays a pivotal role, overseeing the operational aspects of multiple hotels, ensuring each property delivers exceptional guest experiences while maximizing operational efficiency and profitability. This highly focused, results-driven position guides and directs hotel management in development, production, promotion, and financial aspects of each hotels services. This role assists in the development of meaningful, achievable hotel budgets and other short- and long- term hotel strategic goals. This position reports to the CEO of Aspen Hospitality. 

The budgeted salary range for this position is $250,000 - $325,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Job Posting Deadline
Applications for this position will be accepted until June 15, 2025.

Essential Job Functions/Key Job Responsibilities
•    Work in conjunction with the General Managers to actively manage key property issues
•    Reviews individual hotel’s performances to analyze results and implements improvement where appropriate by identifying opportunities and areas needing to be re-engineered, reorganized, restructured, downsized, or eliminated
•    Plan, direct, and coordinate the service delivery of all operational departments in order to meet and exceed guest service expectations
•    Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action
•    Review and address guest feedback with hotel managers in order to achieve positive outcomes and high levels of customer satisfaction
•    Understand the strengths and weaknesses of the competition and finds opportunities for the hotel to exceed the competition
•    Hold regular briefings and communication meetings with the General Managers and other senior staff regularly to review financial performance and provide direction and support in developing strategies to grow revenue, create sales, enhance service, and improve quality
•    Aid in preparation of financial forecasting, budgeting, and other strategic planning
•    Ensure all brand standards are in place and help implement any new or updated brand initiatives as needed
•    Work with hotels Food & Beverage Departments in the development of menus to ensure profitability in the hotel’s food outlets
•    Evaluate the results of overall operations regularly and systematically and reports these results to the CEO of the division or broader company
•    Monitor and promote each hotel’s Risk Management efforts and monitor the effectiveness of their safety committees/teams
•    Consistently reinforces the focus and adherence to company standards, practices, policies, procedures, safety, and risk management ensuring hotels are properly maintained by following mandatory preventative maintenance plans and guidelines
•    Actively manage operational and overhead costs to maximize revenue, with direct involvement in revenue management, pricing strategy, and sales and marketing for hotel properties
•    Authorize expenditures and monitor cost controls with exceptional ability to control labor
•    Monitor, promote, and encourage the use of morning and/or afternoon meetings, one-on-one meetings, and staff meetings in addition to conducting area meetings on a quarterly basis
•    Other duties as assigned

Qualifications

Education & Experience Requirements 
•    Bachelor’s degree in Hospitality Management, Business Administration or related field
•    10+ Years of Experience in an executive