Manager, Advertising Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

The Manager, Advertising Operations team leader supports Honey / PayPal Shopping business and the operations new Advanced Offers advertising product including merchant and campaign set-up, reporting, and optimization. This leader also oversees a large force of contracted contingent workers who manage the day-to-day operations of the Honey business and the Advanced Offers business. This position will support an expanding scope and team as PayPal's Advertising business expands.

Job Description:

PayPal continues to connect shoppers with our merchant partners in rich, meaningful ways via the advertising solutions that became part of the PayPal ecosystem with the acquisition of Honey, in 2020. In late 2023, PayPal launched PayPal Ads – a new advertising platform designed to connect merchants and consumers through our PayPal app. Leveraging PayPal's long-standing relationships with millions of consumers and merchants, the PayPal Ads platform is uniquely positioned to create an advertising platform that is rooted in commerce. The platform aims to help merchants sell more effectively while enabling consumers to discover products and services they love.
 

PayPal is seeking a dedicated Manager, Advertising Operations team leader to join our rapidly expanding Ads business. This role is crucial in supporting our merchant partners of all sizes on the Honey and the new PayPal Ads platform. The primary responsibility is to ensure the success and satisfaction of our merchants, driving business growth, and enhancing the overall merchant experience on the platform. You will be part of building a dynamic, personalized advertising platform that uses customer insights to optimize advertising spend performance for merchants and provide compelling offers to consumers.
 

Key Responsibilities:

• Client Management: Act as the primary point of contact for a portfolio of PayPal Ads merchant partners, ensuring their needs are met and their expectations are exceeded.
• Performance Optimization: Use data-driven insights to analyze merchant performance, providing strategic recommendations to optimize their advertising campaigns.
• Relationship Building: Develop and maintain strong, long-term relationships with key stakeholders at the Director+ level, positioning yourself as a trusted advisor.
• Cross-Functional Collaboration: Work closely with PayPal Ads Sales, AdOps, Product and Marketing teams to ensure seamless execution of merchant campaigns and initiatives.
• Revenue Growth: Support merchant growth by identifying upsell opportuniti