Agile Leader

Requisition ID:  88297 

Florida Power & Light Company is the largest electric utility in the U.S., delivering clean, affordable, and reliable electricity to approximately 12 million Floridians. With one of the nation’s cleanest power generation fleets and top-tier reliability, we are setting new standards in the energy industry. Ready to make an impact? Join our exceptional team today and help shape the future of energy!

 

Position Specific Description

Under limited supervision, this job strives towards continuous improvement and applies diversified knowledge of principles and practices to broad variety of assignments and related fields.  The role ensures that IT solutions align with business needs. This role is part of the Exploration Destiny (XD) Project. The role will be the liaison with the cross-functional IT and Customer Service integration efforts to provide a single view of the entire IT XD roadmap. 

Essential Responsibilities:

• Identify and understand business needs and translate them into IT requirements.
• Manage IT integration related projects to ensure alignment with business objectives and value delivery.
• Work with other departments within the organization to establish customer requirements.
• Maintain strong relationships with stakeholders and manage their expectations.
• Monitor IT service delivery to ensure it meets business needs.
• Take part in Integration efforts and provide strategic advice on projects.
• The ability to manage multiple workstreams. 

Leadership:

• Cultivate a culture of teamwork, continuous improvement, and responsibility.
  Provide direction and support to team members to enhance their professional growth.

Technical Expertise:

• Deep understanding of business relationship management and IT service management.
• Ability to translate business needs into technical requirements and solutions.
• Knowledge of IT project management principles.
• Management of projects in Jira and Confluence

Business Acumen:

• Strong business insight in the areas of Customer Service as it related to the XD project and business process knowledge on Billing, Collections, Outage, Service Planning and Power Delivery with the ability to align IT strategies to business goals.
• Capability to analyze and improve business processes.
• Proficiency in managing stakeholder relationships and expectations.

Personal Attributes:

• Outstanding communication and interpersonal skills.
• Exceptional leadership and team management capabilities.
• Meticulous with strong analytical abilities and problem-solving skills.
• Education: Bachelor’s degree in Information Technology, Business Administration, Energy Management, or a related field. Relevant certifications in IT service management, project management, or business relationship management (e.g., ITIL, PMP, BRMP) are preferred.
• Years of Experience: 7 years of experience in business relationship management or a related field, with at least 2 years in a leadership role.
• Nice to have skills: Application development experience in Power BI Dashboarding.

Job Overview

This position guides teams in the execution of agile initiatives to deliver customer value. Employees in this role train and coach in the use of Scrum, Lean, Kanban, XP, and scale agile framework practices.

Job Duties & Responsibilities

• Trains and coaches leaders, teams, Product Owners, and Scrum Masters in Lean-Agile practices and mindset 
•  Contributes in Communities of Practice (CoP), within the agile network 
•  Promotes and encourages collaboration and transparency and builds trusting relationships between business, delivery, and other entities within the organization 
•  Facilitates periodic synchronization meetings across several different onsite and distributed delivery teams 
•  Prepares program and release backlogs, as well as team and program objectives 
•  Tracks, promotes, and publishes completed program features and program and team objectives 
•  Manages risk and dependencies, communicates and escalates impediments to facilitate transparency, and reduces bottlenecks 
•  Embraces a continuous improvement mindset, and drives the use of agile engineering best practices and innovation 
•  Reports on standardized program-level metrics, and understands, tracks, and operates within the program budget 
•  Plays an instrumental role in the o