Claims Relationship Manager

 

 

Let’s care for tomorrow.

Your ambitions.  Your dreams.  Your tomorrow

At Allianz Commercial (AzC), we are the global leader for insuring corporate and specialty risks in the Allianz Group.  Whether it’s aircraft, satellites, the world’s biggest ships and tallest building, cyber-attacks or climate change impacts, AzC has the major risks covered when it comes to protecting businesses.

Please note that this position is expected to be part of the pending sale of the Allianz Commercial (MidCorp / Entertainment) business to Arch Insurance (Arch). By the end of May, Arch is expected to make comparable offers of employment to the employees of the MidCorp/Entertainment business, conditioned upon, and subject to, the closing of the transaction.  The transaction is expected to close following, and subject to, the satisfaction of all applicable closing conditions, including regulatory approval of the transaction.  If an employee receives and accepts Arch’s offer of employment, subject to the employee’s satisfaction of the conditions to Arch’s offer, the employee will commence employment with Arch at, and subject to, the close of the transaction.  Employees who commence employment with Arch at the close of the transaction will be covered by Arch’s benefit plans and policies at that time.

We are currently looking for a Claims Relationship Manager (CRM) for New and Renewal Business.  This role will be based in our New York City office.

 

The Impact You Will Have

The Claims Relationship Manager (CRM) will support Claims through management of key accounts, based on threshold, across Mid-Corp and Entertainment.  In addition, the Claims Relationship Manager will:

• Collaborate with all levels of Claims Management, Underwriting, ARC, and Distribution
• Proactively support acquisition of new business and retention of existing business from a Claims Services standpoint. 
• Independently develops account claims service plan. 
• Liaise with broker, client, and UW on new accounts through the quote proposal and onboarding phases. 
• Actively participates in marketing activities with Underwriters, Distribution, Risk Management, including preparation of claims materials for client meetings via phone or face to face. 
• Executes upon the defined claims services plan, handles all broker and client escalations key accounts.

 

 

Some of your specific responsibilities could include:

• Customer Experience
  • Develop and maintain strategic long-term trusting and strong relationships with defined brokers/clients to accomplish organic growth and long-term company objectives.
  • Research key customer wants and needs.
  • Suggest claims service solutions that answer client needs and wants.
  • Single point of claims contacts on Key Accounts.
  • Ensure an optimal client experience, work with claims leaders on opportunities and development of action plans.
• Communication
  • Conduct frequent and regular check-ins with assigned clients, ensuring their continued satisfaction.    
  • Identify and resolve customers' claims complaints in an effective and respectful way.
  • Gather, report, and communicate customers' feedback on claims service, technology, and product delivery.  Elevate issues within the organization as necessary.
  • Responsive to broke/client requests.
• Key Account Management
  • Participate in new client acquisition including development of special claim handling, resource analysis, creating the claims quote proposal, pitching the claim capabilities

and onboarding of new accounts

• • Work closely in a tripartite relationship with Underwriter and ARC partners and present as the "service team' to the broker and client on key accounts
  • Frequent review of the client claim experience; working with claims leaders on opportunities
  • Serves in a consultative role to the client, advising on the best way to achieve short- and long- term strategic objectives, and may serve as the ultimate escalation point for client satisfaction.
• Customer Focused Projects / Tools
  •  Intimate knowledge of the company portal, answer broker/client questions and/or demo the portal as needed.
  • Onboard brokers to the company portal as part of new account onboarding.
  • Participate in Business Verification Testing for any new portal features.

 

What You’ll Bring to the Role

• Bachelor’s Degree Preferred
• Minimum of 5 - 7 years’ of previous claims handling and relationship management experience.
• Outstanding communication and interpersonal skills.
• Aptitude in networking and building relationships.
• Thought Leader: Ability to collaborate, mo