We anticipate the application window for this opening will close on - 23 Sep 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

In this exciting role as a Sales Channel Representative you will have responsibilities as a point contact for our distributor partners, wholesalers, HCPs, and other customers using our products. Process orders, returns, rebates, credits/debits. Research and resolve any and all inquiries, providing excellent customer service at all times. Drive automation, process improvements, and workflow efficiencies to streamline operations.

This role requires you to work on-site at our Northridge, CA office at least 2 days per week. This on-site presence is vital for collaboration and maintaining strong team connections. Please be aware that the hybrid schedule may change based on business needs, potentially requiring additional on-site days.

This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

• Daily activities include interaction with all levels of external distributor customers, supply chain, and exposure to sensitive information requiring considerable use of tact, diplomacy, discretion and judgment.

• Accurately and efficiently process, document, and record in operating systems customer orders, returns, rebates, credits/debits, etc., meeting or exceeding key performance indicators measuring productivity as defined by management

• Provides excellent customer service in person, on the phone, and via email to distributor partners, wholesalers, HCPs and other customers. 

• Provide order processing support for dealer partners, wholesalers, HCPs, and other customers, researching and resolving any and all inquiries, providing excellent customer service at all times.

• Manage backorders, inventory, and special pricing through collaboration with supply chain and distributor channel leadership.

• Provide reports to distributor channel leadership, distributor partners, and internal groups as needed.

• Assist sales administration team to balance overall workload for the department

• Participate and coordinate in various projects to improve external and internal sales processes and functions.

Must Have: Minimum Requirements 

To be considered for this role, please ensure the minimum requirements are evident on your resume.

• High School Diploma or GED equivalent

• 4 years relevant experience

Nice to Have 

• Bachelor’s degree

• Experience in the medical device industry

• Experience in a sales support operations role

• Experience using Microsoft Office applications (i.e. Word, Excel, Outlook, PowerPoint)

• Experience using SAP

• Demonstrated ability to effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements

• Demonstrated ability to communicate effectively through written documents, and in situations requiring negotiations

• Demonstrated ability to research and analyze problems and develop solutions

• Ability to exercise independent judgment. Demonstrated ability to manage multiple priorities simultaneously, work in a fast-paced environment and accomplish results through influence

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regu