Customer Success Manager

Company Description

We are an exponentially growing organization with a proven track record of revenue growth. Our customer base has tremendous growth opportunities and aggressive expansion plans.

We want you to join us to work with some of the largest organizations in the world and help us grow each customer for our organization, by revolutionizing our existing customer base and expanding it with additional businesses and projects. You will be part of a one-of-a-kind company with the most cutting-edge practices and technologies in the industry, plus a unique world-class team. 

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Job Description

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Qualifications

•  2+ years of professional experience as Customer Relationship Manager, Senior Manager or related.Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot, and Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field
• Excellent communication Skills
• Mediator
• Industry and customer relationship expertise
• Strategic planning
• Strong Leadership and people management skills and experience
• Skilled negotiation skills and experience.
• Sales experience especially on Value-based selling
• Excel and reporting skills proficient
• Excellent English Level

Additional Information

All your information will be kept confidential according to EEO guidelines.

Here at Applaudo Studios values as trust, communication, respect, excellence and team work are our keys to success. We know we are working with the best and thus treat each other with respect and admiration without asking.

Submit your application today, and don't miss this opportunity to join the Best Digital team in the Region!

We truly appreciate all the hard and outstanding work our team makes every day at Applaudo Studios, and that's why the perks that we offer, are deeply thought and designed as a way to thank them for their commitment and excellence.

Some of our perks and benefits:

• Work from home
• Flexible schedule
• Celebrations
• Special discounts
• Entertainment area
• Flexible work spaces
• Great work environment
• Private medical insurance

*Benefits may vary according to your location and/or availability. Request further information when applying.