Staff Embedded Software Engineer - System Reliability

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

Responsible for supporting the software teams at the heart of Intuitive’s new robotics platform. The ideal candidate will possess a strong passion for system reliability, coupled with high energy, a sense of ownership, and proven skills in collaborating with cross-functional teams. Key responsibilities include troubleshooting issues detected in system logs, developing tools to support troubleshooting efforts, and programming C++ systems software on the high-performance embedded processors in the dV5 surgical robotic system. This role is pivotal in driving ongoing efforts to enhance product reliability.

Roles and Responsibilities:

• Drive improvements in system/software reliability metrics, e.g. Mean-Time Between Interrupt (MTBI)
• Work closely with engineering leads to understand the system/software architecture and implementation, to perform root-cause analysis, design and implement software fixes and verify the software changes (end-to-end, from design, to confirmation through metrics)
• Manage system/software reliability metrics, analyze field issue reports, and perform data mining on error logs to inform sustaining and test engineering efforts
• Coordinate with Test Automation & Tools to generate, collect, and analyze system/software reliability metrics from our fleet of internal development systems
• Work with various teams ranging from Electrical, Mechanical, Software, System Test, Manufacturing and New Product Introduction to maintain high availability/uptime across our fleet of internal development systems, to enable our engineering teams
• Review error codes and error descriptions to ensure the accuracy and understandability of the contents

Qualifications

• Minimum of 12 years of relevant experience and a Bachelor's degree; or 8 years of experience and a Master's degree; or a PhD with 5 years of experience; or equivalent experience
• Proficiency in C, C++,  Python and hands on experience with Linux
• Strong ability to develop, integrate and debug complex embedded software and electromechanical systems (preferably medical, automotive, aerospace, or other safety-critical systems)
• Strong foundation in system engineering principles such as requirements definition, system integration, formal verification, and validation methods
• Technical breadth and leadership skills to bridge various functional teams

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, o