Client Services Manager

Company Description

Yieldify is on a mission to use technology & science to advance the human connection between brands & their customers.

Yieldify is a fast-growing leader in website personalization with over 1,000 customers worldwide. Top consumer brands like Qantas, Adidas, Lacoste, L'Oréal and The North Face rely on Yieldify’s platform and services to make personalized ecommerce experiences easy, scalable and profitable. We do this by combining our end-to-end service and proprietary technology with deep industry expertise to deliver significant onsite conversion and revenue impact.

In January 2023, Yieldify was acquired by Epsilon (part of Publicis Groupe). The Yieldify platform will now increase performance and benefits over time as it is integrated with Epsilon’s industry-leading CORE ID. As part of this new era for Yieldify, we are growing our teams to address our core markets in North America, Europe, Australia, and Southeast Asia. Yieldify needs talented people who want a career-making opportunity, are performance-driven, and thrive in a dynamic culture of openness, collaboration, and innovation.

Job Description

We are looking for a Client Services Manager to join our New York-based team. As a Client Services Manager at Yieldify, you’ll work across a portfolio of brands developing growth strategies and recommendations for your clients’ websites that achieve their core e-commerce goals and objectives. You will work closely with your clients to understand their needs and prioritize strategies that drive increased revenue growth, along with deeper customer and brand engagement.

This is a quota carrying role where your success is based on both retaining and expanding existing contract values and strategic growth across your client portfolio.

Key responsibilities include:

• Own the e-commerce strategy, campaign execution and data insights for your client portfolio.
• Identify and manage commercial execution of expansion opportunities within your portfolio.
• Manage the client renewal process from commercial negotiation to contract finalization with support of your manager, the NA Director of Services.
• Build strong relationships with key client decision-makers and influencers.
• Develop a strategic roadmap for each client that over time that will enable client satisfaction, growth and trust. Ultimately become the client’s trusted advisor.
• Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI.
• Responsible for client reporting, analysis, and insights. Uncovering insights from the reports available and making recommendations from those insights.
• Be consultative and use creativity to deliver solutions that address the client’s compelling marketing needs and support them in meeting their business goals.
• Effectively facilitate day-to-day management of accounts both internally (within Yieldify/Epsilon) and externally (with the client).
• Collaborate closely with other departments, such as product, UX design, technical account management, data analytics and marketing to ensure e-commerce strategies are aligned with the overall business strategy.

Qualifications

We’re looking for someone with:

• 3-5 years of client management or sales experience across either e-commerce or Martech.
• A strong understanding of e-commerce, digital marketing, and marketing technology and how they interact with one another to drive client outcomes.
• Excellent communication and presentation skills at the decision maker level. You keep people engaged with ability to ‘read the room’ to know what you should say or show next to clients.
• Campaign reporting and business review experience – reviewing performance reporting, uncovering insights, developing, and delivering performance reports, insights and recommendations.
• Strong quantitative background with an understanding of analytic tools and techniques
• Effective communication across multiple levels of an organization
• Works well in a team/highly collaborative environment.

Salary Range: $80,000 - $90,000 + Commission

Additional Information

About Yieldify

Yieldify is a marketing technology company within Epsilon, a leading global advertising and marketing technology company. Yieldify works with midmarket and enterprise-level brands to better personalize their consumers’ website experiences by delivering the right message, at the right moment, in real time. Yieldify’s easy-to-use platform provides clients with consumer journey analytics and insights, data-driven onsite personalization, custom on-brand creative, and experience testing. For more information, visit yieldify.com.