Manager, Clinical Services

Strive Health

Strive Health is built for purpose- to transform a broken kidney care system. We are fundamentally changing the lives of kidney disease patients through early identification and engagement, comprehensive coordinated care, and home-first dialysis. Strive’s model is driven by a high-touch care team that integrates with local providers and spans the entire care journey from CKD through ESRD, leveraging comparative and predictive data and analytics to identify patients at risk. Strive Health’s interventions significantly reduce the rate of emergent dialysis crash, cut inpatient utilization, and significantly improve patient outcomes and experience. Come join our journey as we create THE destination for top talent in the Healthcare community and set a new standard for how kidney care should be done.

Manager, Clinical Services 

The Clinical Services Manager will oversee and have responsibility for the Care Coordinator and Strive Home Visit program. This role will report to the VP of Central Clinical Operations and will be the owner and subject matter expert of all Care Coordinator (CC) workflows and home visit processes, metrics, and outcomes. They will be responsible for all onboarding/training of new CC staff after they complete general New Hire Orientation (NHO). In addition, this role will assist with auditing and coaching CCs who are not meeting audit thresholds. The CC Program Manager will work closely with the market teams to support rollout and reporting on new workflows, in addition to coordinating the education on training materials and updates to workflows.

Essential Functions

• Support the development of CC programs and home visit programs including the deployment and adoption of CC workflows and processes in the markets
• Assist with onboarding new staff, which may include working with the Education team to develop an onboarding program for CC and home visit roles
• Support quality audits in the markets by completing audits monthly and providing regular coaching and support back to the CCs
• Work with the Education team on the development of educational materials around new workflows and processes
• Function as the subject matter expert on CC and home visit processes, workflows, and scope
• Work closely with Licensed Social Worker (LSW) Lead to develop strategies and workflows that focus on Social Determinants of Health support for our patients
• Manage and monitor reporting and dashboards for CC role and home visit program
• Manage ordering home visit supplies for new hires performing home visits
• Other duties as assigned

Minimum Qualifications

• 3 years supervisory/management experience
• Bachelor’s degree
• Graduate of a state-approved certification program CHW, MA, or current, unrestricted license as an LPN/LVN in the state(s) of practice, or experience as an office manager in a provider practice or RN with experience overseeing CHW or CCs at Health Plan or CM organization
• 4+ years of experience in a professional office environment

Preferred Qualifications

• Managed/Value-Based Care and payor experience preferred.
• Experience performing home visits
• Ability to build credible and effective relationships across a matrixed environment.
• Strong analytical skills.
• Strong project management skills.
• Excellent communication and interpersonal skills.
• Demonstrated leadership capabilities.
• Customer service experience
• Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook
• Excellent verbal and written communication skills
• Skilled at dealing with confidential information and/or issues using discretion and judgment
• Communicates clearly, respectfully, and thoughtfully

Annual Salary Range: $83,700.00-$101,500.00

 

Strive Health offers competitive compensation and benefits.  An annual performance bonus, determined by company and individual performance, is available for many roles and aligned to Strive Health guidelines.

 

COVID Policy: As a healthcare organization, the safety of our Strivers, partners, patients, and communities is critical to our work and aligned to our first core value, Care For Others First. All new Strivers must be fully vaccinated for COVID–19 or will be required to request and obtain an approved medical or religious exemption prior to joining Strive, and otherwise comply with COVID-19 policies.

 

Beware of Scams: Please ensure your application is being submitted through a Strive Health sponsored site only. Our emails will come from @strivehealth.com email address. You will NEVER be asked to purchase your own employment equipment. You will also NE