Entry Level Customer Service Assistant

Company Description

About Sociaxe:
Sociaxe is a fast-growing digital marketing firm dedicated to helping businesses thrive through innovative marketing strategies and creative campaigns. We pride ourselves on fostering a collaborative and dynamic work environment where creativity and results go hand in hand.

Job Description

Job Description:
As an Entry Level Customer Service Assistant at Sociaxe, you will be the first point of contact for customers, handling inquiries and providing support to ensure a seamless experience. Your role is essential in maintaining customer satisfaction and upholding the company's reputation for outstanding service.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information about our products and services.
• Resolve customer issues by providing solutions or escalating to the appropriate department.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Collaborate with team members to ensure customer satisfaction and continuous improvement.
• Keep detailed records of customer interactions and follow up as necessary.

Qualifications

Qualifications:

• High school diploma or equivalent required; some college preferred.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic computer skills and familiarity with CRM software is a plus.
• Previous customer service experience is preferred but not required.

Additional Information

Benefits:

• Competitive salary within the range of $43,000 - $52,000 per year.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for career growth and development.
• Collaborative and supportive team environment.