Administrative Supervisor

General information

Date Wednesday, February 26, 2025 Location AK - Anchorage Remote/Hybrid No Position Level Supervisor Employment Type Full time Career Field Operations

Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The Administrative Supervisor monitors administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Manage a team of Administrative Coordinators who handle customer service, referrals, and enrollment processing.  Oversee program office payroll processes, accounts receivables processes, and general customer service objectives to ensure positive business growth and development.  Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.

 

JOB DUTIES

• Ensure team members provide excellent customer service to external and internal customers.
• Compile and report customer service and enrollment metrics to the management team, as assigned.
• Oversee daily enrollment, referral, payroll, and authorization functions to ensure accurate and timely payroll processing and claims submission.
• Supervise, train, and coach employees on standard operating processes and policies, and procedures.
• Conduct advanced reporting and oversight activities.
• Resolve escalated complaints from internal and external clients.
• Communicate effectively.
• Comply with applicable legal requirements, standards, and policies, and procedures.
• Exhibit an intermediate level of computer efficiency.
• Demonstrate effective problem-solving and decision-making skills.
• Monitor deliverables and ensure the timely completion of projects.
• Participate in and assign professional development and training activities.
• Collaborate with stakeholders regarding the delivery of services.
• Represent the company at stakeholder meetings, health fairs, and provider fairs.
• Market services to referral sources.
• Handles complex service programs and special projects.
• Bi-lingual preferred in various locations
• Other duties as assigned

 

QUALIFICATIONS

• Associate’s Degree preferred
•  2 years previous office experience preferred
•  Leadership experience preferred