Sr. Client Services IT Technician

Qorvo (Nasdaq: QRVO) supplies innovative semiconductor solutions that make a better world possible. We combine product and technology leadership, systems-level expertise and global manufacturing scale to quickly solve our customers' most complex technical challenges. Qorvo serves multiple high-growth segments of large global markets, including consumer electronics, smart home/IoT, automotive, EVs, battery-powered appliances, network infrastructure, healthcare and aerospace/defense. Visit www.qorvo.com to learn how our innovative team is helping connect, protect and power our planet.

 

The Senior Client Services IT Technician is a senior-level IT professional responsible for advanced endpoint support, complex troubleshooting, and operational ownership across end-user computing services.

 

This role provides executive-level support, mentors junior technicians, and partners with Desktop & Client Services leadership to improve stability, security, and the overall user experience across device management, build room operations, and client services processes.

 

Responsibilities:

 

Technical Ownership & Escalation

• Serve as an escalation point for complex, high-impact endpoint, mobility, and application issues.
• Conduct advanced troubleshooting across Windows, macOS, iOS, and Android platforms, including root cause analysis and permanent fix identification.
• Handle high-visibility executive/VIP support scenarios with professionalism and discretion.
• Troubleshoot advanced endpoint networking issues, including VPN, certificates, and authentication-related problems.

 

Endpoint & Device Management

• Follow imaging (MECM) and provisioning (Intune) standard operating procedures (SOPs) for Windows systems.
• Perform advanced device management tasks in MECM and Microsoft Intune, including policy troubleshooting, compliance remediation, and enrollment issue resolution.
• Support and troubleshoot macOS systems and mobile platforms (iOS and Android) at an advanced level.
• Support peripherals and specialized hardware, including docks, monitors, network printers, and other accessories.

 

Operational Excellence

• Maintain accountability for build room operations, inventory accuracy, and asset lifecycle tracking.
• Prioritize and address issues in order of criticality and business impact.
• Identify gaps in processes, documentation, or tooling and drive corrective actions.
• Ensure accurate, high-quality ticket documentation in ServiceNow, including detailed resolution notes and knowledge capture.
• Contribute to knowledge base articles, standard operating procedures, and internal documentation.

 

Security & Compliance

• Enforce and model adherence to corporate IT security policies and best practices.
• Identify potential security risks at the endpoint level and escalate appropriately.
• Support environments with heightened security or compliance requirements (e.g., manufacturing, regulated systems).

 

On-Call & Availability

• Participate in after-hours and weekend on-call rotations and serve as an escalation resource during incidents.

 

Requirements:

 

Education & Experience

• Associate’s Degree in Information Technology or equivalent experience.
• 5+ years of progressive IT experience (e.g., Service Desk, Desktop Support, or Endpoint Engineering roles).
• Certifications strongly preferred: CompTIA A+, Network+, ITIL Foundation, or equivalent.

 

Required Technical Experience

• Expert-level troubleshooting of Windows operating systems and enterprise software.
• Strong experience supporting macOS, iOS, and Android.
• Advanced use of ServiceNow (or an equivalent tool) for incident, request, and problem management.
• Proven experience managing objects and permissions in Active Directory.
• Advanced experience with Microsoft Intune and MECM/SCCM for deployment, compliance, and