Program Assistant (Refugee) - Bilingual Spanish

*Applicants who apply through third-party sites (Indeed, Monster, etc.) will receive an email from ApplicantPro to complete their application.*

This Program Assistant is responsible for completing clerical and administrative tasks to support the Refugee &
Asylee Program at Lutheran Family Services Rocky Mountains. The position provides support to programs
serving refugees, asylees, victims of trafficking and other immigrants.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists resettlement staff to open, maintain, and close client files.
• Reviews and tracks required documentation and manages filing according to regulatory requirements and
agency policies.
• Assists with file audits to ensure compliance.
• Completes data entry including document scanning and reporting using the agency's electronic data
systems.
• Assists resettlement staff with distribution of assistance to clients, obtaining client signatures, and mailing
documents to clients.
• Serves as backup for the front desk receptionist, welcoming clients and guests and answering the phone.
• Straightens and organizes common areas.
• Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be proficient with Microsoft Word and Excel, able to utilize electronic data systems, and able to use
other equipment such as the copier, scanner, and calculator.
• Must be able to communicate effectively and clearly in verbal and written form.
• Must possess excellent interpersonal and communication skills to work effectively in a team environment.
• Must be detail-oriented, with good organizational skills.
• Must be able to work in a fast-paced, multi-tasked environment.
• Possesses a valid Colorado driver's license; has a reliable and consistently available vehicle; and must
carry automobile liability insurance at the level of 100,000/300,000/100,000.
• Demonstrates commitment to the Mission, Values and Vision of Lutheran Family Services Rocky
Mountains.

EDUCATION AND EXPERIENCE

High school diploma or General Education Degree (GED). One or more years of clerical or administrative work
experience and/or training preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.