Wisconsin Provider Operations Coordinator - WI Residents Only

Job DetailsLevel: EntryJob Location: Platteville Office - Platteville, WI 53818Position Type: Full TimeEducation Level: High SchoolSalary Range: $14.00 - $14.00 HourlyAre you passionate about delivering exceptional customer service?

At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.

If you have experience in retail, customer service, and/or data entry, we want to hear from you!

We are hiring remote positions for candidates in the state of Wisconsin. Pay rate: $14.00/hour

RESPONSIBILITIES:

You will be responsible for handling inbound phone calls from our clients to assist them with their non-emergency medical transportation needs. You will use technology to pioneer new operational models to help make transportation more powerful and more reliable for the healthcare industry. You’re helping to solve one of the nation’s growing healthcare challenges - ensuring patients get to and from their medical appointments, safely and on time.


Consult with customers to understand their needs and determine the best option.
Have excellent verbal communication skills
Ability to adapt to different types of customers and use positive language to represent yourself and the Company
Use excellent customer service skills to handle escalated customer interactions


 

WORK ENVIRONMENT AND WORKSPACE:


Dedicated home office workspace, ideally a separate room with its own door
Adequate space to set up the workstation
Ability to hardwire internet (direct connection to your router) and a stable and reliable internet connection
Three power connections
No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members) to make a quiet and distraction-free work environment
Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible


 

PREFERRED SKILLS:


Minimum of 2 years customer service experience in a call center environment
Experience supporting brand products and services
Positive and professional demeanor
Excellent written and verbal communication skills
High school diploma required; college education preferred
Experience with diagnosing and troubleshooting
Familiarity with supporting consumer products and/or services.


 

TRAINING:


Product Training
Systems Training
Live Remote Training
100% attendance required


 

SCHEDULE:


8-hour shift
Full-time only
Day shift
Monday to Friday
Schedules are assigned in the interview process and will remain as your permanent schedule


 

BENEFITS:


Health, dental, vision, and life insurance
401(k)
Daily Pay
Employee assistance program
Gym membership subsidy
Referral Program


If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Ready to make a difference? Apply today and join a team that values your skills and contributions!
Qualifications