FRONT DESK RECEPTIONIST

Job DetailsJob Location: YWCA Central Massachusetts - Worcester, MA 01608Position Type: Full TimeEducation Level: High SchoolSalary Range: $17.00 - $17.00 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Customer ServiceJob Title: Front Desk Receptionist                                             Department: Front Desk Support

Reports to: Front Desk Coordinator                                          Effective Date: 2/25/26

Schedule: Monday through Friday, 2 pm - 10 pm

Job Summary:

As a receptionist, you will provide coverage to support the overall operations of the Association which promotes the highest quality of customer service for members, participants and the public in a profession/confidential manner.

Supervisory Responsibilities:


None


Duties/Responsibilities:


Handles all incoming and outgoing calls, page staff and residents, and accepts and relays accurate and clearly defined messages.
Greets and directs public to various locations and meetings in the building.
Provides information to public regarding programs, workshops, membership, parking and other relevant procedures.
Provides program and membership information to the public, closes sales, and relays all internal communications as necessary via intercom.

QualificationsRequired Skills/Abilities:


Computer literate, with working knowledge of Microsoft Office products
Detail-orientated, organized and self-motivated.
Excellent communication, people and customer service skills
Ability to prioritize and effectively handle multiple tasks


Education and Experience:


High School Diploma or equivalent
18 years or older


Physical Requirements:


Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.