SAP ERP-HCM Business Consultant

INTERNATIONAL TELECOMMUNICATION UNION  

 

 

ITU is the leading United Nations agency for information and communication technologies, with the mission to connect the world. To achieve this, ITU manages the radio-frequency spectrum and satellite orbits at the international level, works to improve communication infrastructure in the developing world, and establishes global standards that foster seamless interconnection of a vast range of communication systems. 

 

SAP ERP-HCM Business Consultant 

 

 Vacancy notice no: 2047 
Sector: SG
Department: ISD
Country of contract: Remote
Duty station: Home Based

 

 Position number: [[positionNumber]] 
Grade: [[PositionGrade]] 
Type of contract: Consultant
Duration of contract: 6 months with possibility of extension
Recruitment open to: External
Application deadline (Midnight Geneva Time): 16 June 2025

 

ORGANIZATIONAL UNIT

 

The General Secretariat directs administrative, human and financial resources and activities of the Union, including the implementation of the provisions of the administrative regulations on operational questions, the dissemination of information on telecommunication/ICT matters for operational and other purposes, and the provision of legal advice to the whole of the Union. The General Secretariat coordinates the implementation of the Strategic Plan, monitors the telecommunication/ICT environment and recommends as needed action relating to the Union’s future policies and strategy. The General Secretariat ensures inter-sectoral coordination and cooperation to advance a whole of ITU approach (One-ITU) in headquarters and the field. The General Secretariat provides logistical and information technology support to the Union’s activities including conferences and global forums; the coordination of the work of the Union with the United Nations system, and other international organizations; and the engagement of the Member States, Sector Members, and Academia. The General Secretariat manages corporate governance, and strategic communications and relations with the media, different stakeholder groups as well as the general public.

 

Within the General Secretariat, the Information Services Department (IS) is the focal point for the ITU information technology services, managing ERP, CRM, documents, information systems and infrastructure, service-desk, library, archives and information management services, safety and security (both physical and logical), to support staff both at Headquarters and in the Field, as well as delegates attending conferences, meetings and events world-wide.  It also promotes ICT collaboration, partnerships and information-sharing and represents ITU in inter-organization meetings and committees related to information technology and security management.

BACKGROUND INFORMATION

The purpose of this consultancy is to provide support to the Enterprise Resource Planning Division (ERP) within the Information Services Department (ISD) to ensure timely operational and projects delivery.

TERMS OF REFERENCE

As part of the SAP HCM team and under the guidance of the Head, ERP Division, the consultant will provide functional and technical consulting services for the implementation, configuration, and support of SAP ECC HR/Payroll modules, specifically Organizational Management (OM), Personal administration (PA), Time Management (TM), Payroll (PY), Integration of Payroll with Financial Accounting (FI) and Controlling (CO), Integration with the Payment module.
The successful candidate will provide the following:
Functional Support and Issue Resolution
•    Providing first- and second-line support to HR and Payroll teams for SAP HCM/Payroll.
•    Troubleshooting functional issues, identifying root causes, and coordinating with technical team(s) when needed.
•    Monitoring background activities and ensuring smooth execution of HR processes (e.g., payroll runs, time evaluation).
System Configuration and Enhancements
•    Collaborating with HR stakeholders to gather functional requirements and translate them into system changes.
•    Configuring SAP HR/Payroll modules in response to new business requirements.
•    Performing unit testing and supporting User