Customer Onboarding US Lead

About the role
Our ranchers deserve a world-class customer experience. As the Customer Onboarding Lead for the USA, you’ll be responsible for delivering this experience for our ranchers when they first join Halter, ensuring they are best set up for success to realise the value of our product as quickly as possible. 
This is a critical role to support our expansion for this year and beyond, as we begin to move our growth focus to the United States. To help you achieve this, you’ll be leading a local onboarding and deployment operations team, to ensure our customers have what they need, when they need it, whilst also working closely with our Auckland, New Zealand-based Onboarding team to support the continuous improvement. You’ll be responsible for ensuring we consistently deliver a stand-out customer experience for our ranchers, and that our process, automation, and systems constantly evolve alongside our business to support economic scale in the US.
Compensation: $85K/yr - $95K/yr.

What your day could look like

• Customer Onboarding Program.  As our product evolves, so too should the way we onboard our customers. You will lead the charge on constantly iterating the US onboarding experience, inline with the global strategies, ensuring an accessible customer onboarding program for all ranchers, tailored to each customer segment or region as required.
• Operational Optimisation.  Ensure that ranches are set up with the right Halter infrastructure (e.g. transmitting towers) at the right time to operate with our product, and that this is done in the most efficient and economical way for both Halter and the customer.  
• Cross-Functional Collaboration. Foster relationships with other internal teams across Product and Customer functions, to establish feedback loops to deliver a seamless customer experience. You will be our ranchers’ biggest advocate internally through the early stages of their Halter Journey, and eyes and ears on the ground for our New Zealand-based product team to ensure our product is fit for purpose for the region.
• Team leadership.  Build and foster an innovative and collaborative team of high-performing individuals, where the common goal is to provide the best customer experience for our ranchers specifically through their initial onboarding experience. 

Who are we looking for

• Customer obsessed: Customers are front of mind—all the time. The right person for this role will be someone passionate about putting themselves in a rancher’s shoes to understand how we can deliver the simplest and smoothest experience to get onboarded and gain value from Halter in the shortest amount of time possible.
• Sound operational mindset: You have proven project management capability, which means you are able to identify levers to pull that result in key commercial outcomes. 
• Metric driven: Able to drive key commercial results by understanding key data metrics to make decisions and strategies for how our onboarding and deployment operation teams reach targets.
• Cross-collaborative: You’re able to work across multiple stakeholders and teams by building rapport, trust and credibility.
• A dynamic range of thinking: You have a first-principles mindset and can think big picture but can dive right into specific onboarding factors and variables across multiple teams and business scenarios to continuously improve the engine. 
• Strong leadership experience: Proven ability to manage high-performing teams.
• To be successful in this role you’ll be someone who is super comfortable with thinking on your feet, operating at max velocity, and caring deeply about our rancher experience. 

Why our team loves working at Halter

• Every now and again a company comes along that disrupts and transforms an entire industry, leaving society in a better place. Few people get the opportunity to work at companies like these. Halter is an incredible technology transforming an essential industry. We have a genuine and shared connection to our mission to make a difference in the world.
• Our product changes the lives of our customers, directly improving their livelihoods and their lifestyle. Your work matters.
• Dedicate yourself to solving real-world problems alongside an epic team in a high-growth culture. The excitement, risk and reward of a high-growth technology scale-up on the global stage. Our ideas are truly valued, we are able to move fast, and our impact is real.
• Our personal growth is important. Halter offers an annual USD$750 self-development budget to be used for anything that fuels personal growth.
• We offer comprehensive health, vision and dental insurance for our employees, so they can care for themselves and their families.
• 12 weeks of paid parental leave for primary or secondary caregivers to support you and your family.
• Our time