Business Rules Analyst (Mid-level)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Are you a detail-oriented professional with a passion for optimizing customer communication and a knack for system enhancements? Join our dynamic team as a Business Rules Analyst and play a pivotal role in shaping the future of mortgage origination. You'll be at the forefront of ensuring our outbound calling, email and texting strategies are seamlessly executed through robust CRM system rules.
 

In this exciting role, you will:

• Architect Communication Success: Design, implement, and maintain critical system rules that power our targeted outbound calling, email and texting campaigns for mortgage origination.

• Innovate and Enhance: Proactively identify opportunities to improve our CRM system into enhanced functionality and accuracy that elevates user and member experiences.

• Empower Business Partners: Deliver critical insights through impactful reporting, ensuring business partners and leaders have clear visibility into user performance, system health and receive customized reports that meet their evolving needs.

• Champion System Integrity: Manage and implement essential controls and procedures to ensure the reliability, security, and optimal performance of our CRM system.

• Collaborate and Execute: Work cross-functionally, turning innovative ideas into reality and ensuring the smooth execution of enhancements through various channels.

If you thrive in a role where you can influence strategy, drive operational excellence, and contribute directly to enhanced customer engagement, we encourage you to apply. Become a key player in our mortgage origination success story!

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Serve as a subject matter expert and gathers requirements, researches, and analyzes system details, parameters, or options to implement business rules, product offerings or changes to existing systems/applications.

• Translate business needs into system requirements, parameter options or enhancements, working with internal and external resources.

• Perform comprehensive feasibility, enterprise impact and cost/benefit analysis.

• Execute complex recurring, scheduled, or ad-hoc system changes.

• Develop and administer change control processes and procedures ensuring compliance with guidelines and standard processes.

• Review post implementation documentation for lessons learned and recommends changes.

• Develop and maintain knowledge of LOB, CoSA, and Enterprise systems, processes, procedures, products, and industry practices.

• Review applicable system updates and makes recommendations to align with technology, business direction, or standard methodology.

• Develop and execute testing, implementation, and communication plans for new or modified system parameters, options, product details, or system outputs.

• Partner in analyzing and resolving system outages or production issues.

• Develop and reviews operating procedures and documentation and ensure meet audit guidelines.

• Analyze and report discrepancies to management with recommendations for resolution.

• Prioritize business rules initiatives and reports status.

• Summarize insights from analysis and use findings to develop business rules.

• Maintain the Business Rules Repository and the enforcement of data governance requirements for all rule data housed within the application. ​

What you have:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 4 years' experience consulting with customers/partners, understanding business needs, and translating needs into requirements and prescribing technology solutions; OR Advanced degree in Information Management, Information Studies, or related field with 2 year