Vice President, Client Services Transformation, Change Management and Enablement

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

Vice President, Client Services Transformation, Change Management and Enablement

As an integral member of the Client Services (CS) Strategic Initiatives and Transformation (SITO) leadership team, this leader will champion process transformation, change management, organizational readiness and workforce enablement across CS teams and enterprise initiatives enabled by CS. This individual will set the vision and strategy for preparing the organization for transformation, and ensuring teams are equipped, engaged, and empowered to adopt new ways of working. The role will focus on architecting and delivering complex, high-impact programs that drive stakeholder buy-in, foster a culture of continuous improvement, and enable seamless transitions across multiple business units and global geographies. By prioritizing change management best practices and readiness efforts, this leader will ensure that all transformation initiatives are aligned with Visa’s strategic objectives, support long-term business goals, and deliver measurable improvements in operational excellence and client engagement at scale.

• Develop and execute comprehensive transformation strategies that accelerate growth, enhance operational efficiency, and enable cross-functional improvements across global business units.
• Ensure alignment of all transformation initiatives with Visa’s overarching strategy, values and long-term objectives.
• Set a clear vision and strategy for organizational readiness, workforce enablement, and knowledge management initiatives, ensuring the organization is fully prepared to embrace transformative change.
• Drive change management excellence by designing and implementing structured frameworks that support change readiness, stakeholder alignment, and the seamless adoption of enterprise-wide initiatives.
• Champion process excellence and operationalization by identifying opportunities for continuous improvement, standardizing best practices, and integrating transformation initiatives into day-to-day operations to maximize long-term value realization.
• Lead learning and knowledge management functions that empower teams with the critical skills, knowledge, and resources needed to navigate and thrive through transformation, ensuring consistent adoption of new tools, processes and ways of working.
• Apply advanced analytical frameworks and critical thinking to identify, prioritize, and architect transformation initiatives aligned with Visa Client Services’ strategic goals.
• Champion data-driven decision making by leading hypothesis generation, data collection, and analysis to deliver measurable improvements in operational excellence, cost optimization and revenue growth.
• Build and sustain strong partnerships with cross-functional teams, acting as a trusted advisor to senior CS leadership and stakeholders throughout transformational engagements.
• Persuade and influence senior leadership through executive-level communication, fostering support and buy-in for key recommendations and initiatives.
• Lead, mentor, and empower a high-performing team, ensuring successful delivery of strategic programs and cultivating a culture of continuous improvement and readiness.
• Manage day-to-day project and team operations, ensuring milestones are met and programs deliver on-time and within scope.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications 12 or more years of work experience with a bachelor’s Degree or at least 10 years of experience with an Advanced degree (e.g. Masters/ MBA/JD/MD) or at least 8 years of work experience with a PhD Preferred Qualifications At least 15 years of work experience with a bachelor’s degree or at least 12 years of experience with an Advanced degree (e.g. Masters/ MBA/JD/MD) or at least 10 years of work experience with a PhD, with high academic achievement (preferably in fields of business, finance, economics, engineering, statistics, or another related field) Experience in and/or significant exposure to the payments, financial services, or digital/technology industries preferred Progressive years of experience in leading and delivering enterprise transformation initiatives, cons