Associate Manager - Ecommerce & Product Operations

Who We Are

Authentic is a unified platform that integrates M&A, brand strategy, creativity and digital innovation to unlock the power of its global Lifestyle and Entertainment portfolio. As the world’s largest sports and entertainment licensing company, Authentic connects strong brands with best-in-class partners to optimize long-term value in the marketplace. Its brands generate more than $32 billion in global annual retail sales and have an expansive retail footprint in more than 150 countries, including 13,000-plus freestanding stores and shop-in-shops and 400,000 points of sale. Authentic transforms brands by delivering powerful storytelling, compelling content, innovative business models and immersive experiences. It creates original marketing strategies to drive the success of its brands across all consumer touchpoints, platforms and emerging media

 Why Authentic

 You’ll be able to access the resources and scale, while leveraging innovative technology and nimble environment. What we’re saying is, this isn’t your average day job. If you’re hungry to drive ideas into action and own your career, let’s chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in retail, marketing, licensing, legal and more, we are building the intersection of digital and experiential marketing to help achieve that mission. We reimagine, evolve and transform brands! At Authentic, we foster an inclusive workplace where diversity of thought and expertise drive competitive advantage. Our global teams are built by go-getters who contribute unique perspectives and push the boundaries of creativity and innovation. Headquartered in New York City, Authentic has offices in major metropolitan cities including Los Angeles and Miami, as well as Toronto, Mexico City, London, and Shanghai.

Position Overview

The Associate Manager, Ecommerce & Product Operations, is a key player in driving seamless online product operations across multiple digital sales channels and brand sites. This role manages the full product information lifecycle, supports test product setup, troubleshoots middleware integrations with dropship partners, and oversees product feed coordination to enhance customer experience and maximize sales performance.

More than just day-to-day operations, this position shapes how our brands succeed in the digital space. You’ll collaborate with cross-functional teams—including merchandising, marketing, operations, and technology—to drive innovation at the intersection of product data and commerce.

If you’re ready to take ownership of your career, expand your technical and business expertise, and help redefine brand commerce, this is the place to do it. This role reports to the Ecommerce Manager.

 

Key Responsibilities

Product Information Management (PIM):

• Maintain and update product data in the PIM system, ensuring accuracy, consistency, and completeness across all digital platforms.
• Collaborate with merchandising, marketing, and operations teams to standardize product attributes and enhance product discoverability.
• Monitor data quality and implement corrections to support seamless customer experiences.
• Coordinate with licensee counterparts to ensure data hygiene and job scheduling is preserved

 

Test Product Setup:

• Coordinate setup and validation of new product entries in ecommerce systems for testing purposes.
• Partner with development and QA teams to ensure accurate display, pricing, and functionality before product launches.
• Document and troubleshoot issues during product testing phases.

 

Middleware & Dropship Troubleshooting:

• Monitor and support middleware integrations that connect ecommerce platforms with dropship vendors.
• Diagnose and resolve order flow issues, product sync discrepancies, and fulfillment challenges.
• Collaborate with merchandising, operations and vendor support teams to ensure smooth daily operations and minimize downtime.

 

Merchandising Support:

• Act as additional merchandising support during peak periods with promo and product setup and QA.
• Help to standardize business rules across all brands (alt text naming convention, metafield value names, etc).
• Manage employee discount programs and support promo engine roadmap.
• Constantly QA front end for merchandising opportunities such as filter use, collection exposure and navigation updates.

 

Qualifications

• 2–4 years of experience in ecommerce operations, digital merchandising, or product data management.
• Hands-on experience with PIM systems, ecommerce platforms (e.g.,