Assistant General Manager

Description

Homewood Suites  is seeking an experienced Assistant General Manager to oversee daily operations and ensure exceptional guest satisfaction. This role involves managing front desk activities, supervising staff, and supporting the General Manager. If you are a dynamic leader passionate about hospitality, this role is for you.

Where you can make an impact:

• Manage front desk operations, ensuring a seamless guest experience.
• Supervise and train front office staff to maintain high service standards.
• Oversee reservation systems and ensure efficient check-ins and check-outs.
• Address guest complaints and resolve operational challenges.
• Assist with budget planning and financial management.
• Develop and implement procedures to enhance guest satisfaction.
• Collaborate with other departments to ensure smooth hotel operations.
• Support the General Manager with administrative and strategic tasks.

Requirements

Education/Formal Training:

• Bachelor’s degree in hospitality management or related field preferred.

Experience:

• 3+ years in hotel operations, with leadership experience.

Knowledge/Skills:

• Strong leadership and organizational skills.
• Proficiency in property management systems and Microsoft Office.
• Excellent problem-solving and decision-making abilities.
• Knowledge of revenue management and hotel operations.
• Effective communication and interpersonal skills.