Manager, PNT Operations

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!
ROLE OVERVIEW  
To ensure provision—timely, quality, and sufficient to meet demand—of Psychological and Neuropsychological Testing (PNT) services in assigned region in accordance with LifeStance policies and procedures, primarily via hiring, management, and support of Psychometrists and PNT Operations Coordinators. 
BENEFITSAs a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
COMPENSATION: $60,000/annually *will oversee OH PNT Operations*
RESPONSIBILITIES 
Hiring—Identify and plan Psychometrists and PNT Operations Coordinator hiring needs and communicate to recruiting department to source candidates; interview candidates; make hiring decisions in close collaboration with EVP of PNT 
Training—Train PNT Ops Coordinators 
Assigning work—Monitor and manage workload of Psychometrists and PNT Operations Coordinators, prioritizing and assigning tasks to meet the needs of the department in an efficient and effective manner; includes managing psychometrists’ testing schedules 
Performance Management—monitor and manage PNT Operations Coordinator’s work quality and productivity; monitor and manage psychometrists’ productivity; ensure compliance with PNT LifeStance policies and procedures; as needed escalate to EVP of PNT or National Clinical Director of PNT; as needed, develop performance improvement plans (consult with Psychologists/Neuropsychologists as needed) 
Addt'l Personnel Mgmt—e.g., coverage coordination, PTO approvals 
Support—As needed, support Psychometrists and PNT Operations Coordinators with non-clinical matters; as needed, triage and coordinate with other departments (e.g., Billing, Intake), PNT Leadership, and Regional Practice Ops Leadership 
Cross-functional Collaboration—ensure that PNT policies and processes requiring cross-functional collaboration are implemented and consistently followed (e.g., patient copay policy)   
Faxing out prior authorizations when payors require it 
Track referrals from and communicate with preferred referral sources and/or agency contracts  
SKILLS & EXPERIENCE 
Bachelor’s degree 
3+ years of healthcare operations experience preferred  
Microsoft Office experience  
Ability to exercise courtesy, tact and sensitivity with team members and clients, even when faced with difficult situations 
Highly organized with strong attention to detail and accuracy 
Strong analytical skills 
Excellent written and verbal communication  
Qualified candidates must be legally authorized to be employed in the United States 
LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status 
Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture 
 
 LifeStance Health (NASDAQ: LFST) is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.
Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better. Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare. Our Values:
Delivering Compassion - We care for people unconditionally and act with empathy always. Building Relationships - We are collaborative, building enduring relationships to achieve more together. Celebrating Difference - We respect the diversity of every individual’s lived experiences.
Learn more at www.lifestance.com.