(USA) Store Lead (Non-Complex) - Wm, Management

Position Summary...

What you'll do...

Directs and guides members of management and hourly associates to ensure proper customer service, operational excellence, financial performance, community involvement, and a culture of integrity and belonging. Leads by example, modeling company values and standards in all areas of responsibility. 

Key Responsibilities 

Customer Service Leadership 

• Directs and guides management and hourly associates on proper customer service approaches and techniques by modeling excellent service (e.g., tour to teach). 

• Ensures customer needs, complaints, and issues are successfully resolved within company guidelines and standards. 

• Builds relationships with associates to ensure proper feedback, answers questions, and provides information to customers and associates. 

Financial Performance 

• Drives and ensures the financial performance of the facility by confirming that budgeted sales, wages, and other expenses are achieved. 

• Assists the store manager in leading the management team to control expenses and wages to ensure expenses are indexed to sales. 

• Creates and implements plans to improve the facility’s financial performance, including budget creation and alignment with business needs. 

• Analyzes economic trends and community needs for budget forecasting. 

Community Engagement 

• Participates in community outreach programs and encourages associates to serve as good members of the community. 

• Establishes and maintains relationships with key individuals and groups in the community, representing the company and presenting its perspective to external organizations. 

• Follows company media guidelines and promotes company-sponsored programs, events, and sustainability efforts to associates and the local community. 

Facility Operations 

• Directs facility operations by setting standards for appropriate service levels and teaching effective merchandise presentation (e.g., accurate pricing, proper signage). 

• Maintains in-stock and inventory levels, requests merchandise to meet community needs, and provides direction on executing company programs and strategic initiatives. 

• Ensures quality assurance standards and oversees safety and operational reviews. 

Associate Supervision & Development 

• Provides supervision and development opportunities for management and hourly associates through hiring, training, mentoring, and assigning duties. 

• Sets clear expectations, recognizes associates, delegates business objectives, and develops qualified associates to meet staffin