Senior Technical Design Process Analyst

GCI's Senior Technical Design Process Analyst will participate in the development, organization, and maintenance of the company’s Technical Design Process. Develop sustainable, complex workflows based on system findings and business strategy. Function as both a systems business analyst and a workflow process designer applying proven communication, analytical, and problem-solving skills to help maximize the benefits of our ESM platform investment.  ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Technical Processes:

• ESM Program implementation: configuration, integration testing, requirement gathering, and solution design.
• Translate requirements into platform components, workflow, and configuration.
• Hands-on implementation of workflow and UI designs.
• Configure system automation to facilitate the process lifecycle.
• Build or configure dashboards and reports for data analysis.
• Perform system configuration validation and testing.
• Design and support process and system integrations and automation between ESM platform and dependent systems/applications, fully utilizing the platform's workflow capabilities.
• Build or configure dashboards and reports for data analysis.
• Assist with integration and configuration between platform and 3rd party tool and systems.
• Provide two-way communication and education between all IT areas and business areas to ensure requirements are understood and customers understand how IT's Program can best support them.
• Develop a strong working relationship with business customers. 
• Assist with system training and documentation.
• Prepare, communicate, and educate business unit clients and IT team(s) on changes in policies and practices within the business units.
• Collaborate with multiple organizations within the enterprise, end users, vendors, and IT team members to assist in the discovery and implementation of solutions to optimize performance.
• Conduct regular, periodic meetings with business unit, technical team, and IT management on active and upcoming projects.
• Conduct monthly meetings with key business unit and professional contacts.
• Contribute annual strategic plans, objectives, and budgets for IT-related initiatives for an assigned business unit.
• Provide exceptional customer, end-user, and stakeholder support.
• Troubleshoot and debug solutions to resolve incidents and ongoing problems.
• Monitor systems performance and identify areas of improvement.
• Upgrade, reconfigure, and improve solutions, as needed, to achieve high usability, reliability, availability, accuracy, and performance, and either reduce or eliminate technical debt.

Process and workflow design:

• Assist with defining and documenting system specifications, requirements, and deliverables as part of the implementation project or as part of the lean/SAFe (agile) methodology.
• Research, document, evaluate technical or business processes and identify inefficient areas.
• Re-engineer business processes and workflows to support strategic business objectives.

Solution design:

• Develop, communicate, and facilitate the development of solution specifications for business problems, according to standard methodologies such as SDLC.
• Partner on product enhancements and system upgrades to assure process and workflow optimization.
• Collaborate with key stakeholders to identify and refine customer requirements to build new, or improve existing, ESM platform workflows.
• Lead workflow design meetings translating business needs into efficient workflows and user interfaces.
• Communicate business and technical solution requirements to vendors and assess the applicability of the vendor solution to the defined technical or business requirements.
• Create service specifications that drive system configuration and implementation.
• Define business requirements, identify trends and gaps with existing systems, and monitor/promote current projects to ensure successful completion on time and within budget.

COMPETENCIES:

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
  • Takes the initiative and seeks out opportunities. 
  • Assesses and accepts risks and learns from mistakes. 
  • Ability to work independently and in a team setting within a project environment.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others