Family Centered Services Regional Director

Description

The Family Centered Services Regional Director, you will lead a large, multi-county program delivering critical services to families across the region. This role oversees a diverse array of services—including but not limited to family casework, evidenced based practice models, parenting education, family preservation, family interaction and kinship support, while ensuring compliance with state contracts, accreditation standards, and agency expectations.

This position offers the opportunity to:

· Lead a high-impact, multi-service program across a broad geographic area 

· Supervise and develop a strong leadership team 

· Drive program innovation and continuous quality improvement 

· Collaborate with state agencies, community partners, and internal stakeholders 

· Shape services that directly improve outcomes for children and families 

KEY RESPONSIBILITIES

Program Leadership & Oversight

• Provide overall direction and management of the Family-Centered Services program across multiple counties. 
• Ensure program operations align with contractual requirements, accreditation standards, and agency policies. 
• Oversee program structure, service delivery, and infrastructure to ensure effective and compliant operations. 
• Monitor program performance and implement strategies for continuous improvement. 

Staff Supervision & Development

• Supervise and support FCS leadership team, including supervisors, direct service staff, and support functions (QA/QI, billing, intake, training). 
• Lead hiring, training, performance management, and staff development efforts. 
• Facilitate regular leadership meetings to review data, address challenges, and improve service delivery.      
• Foster a collaborative, accountable, and high-performing team environment. 

Strategic Planning & Program Development

• Plan, implement, and evaluate program services to ensure responsiveness to community needs. 
• Ensure effective use of evidence-based practices such as SafeCare, trauma-informed care, and motivational interviewing. 
• Support development of new initiatives and enhancements to strengthen service outcomes. 

Community & Systems Collaboration

• Represent CFI in local and statewide meetings, workgroups, and partnerships with HHS and community providers. 
• Build and maintain strong relationships with external stakeholders to support coordinated service delivery. 
• Collaborate with internal programs to ensure integrated and holistic support for families. 

Compliance, Data & Financial Oversight

• Ensure completion and accuracy of all program documentation, reports, and case records. 
• Monitor compliance with licensing, accreditation (COA), and contractual requirements. 
• Oversee program budget and ensure operations remain within financial parameters. 
• Utilize data and reporting to track outcomes and support decision-making. 

Quality Improvement & Operational Support

• Lead quality improvement initiatives to enhance program effectiveness and client outcomes. 
• Coordinate with leadership (including VP and CFO) to address operational needs, including facility and safety considerations. 
• Support resource development efforts in collaboration with the Foundation team. 
• Provide regular updates to senior leadership regarding program performance, challenges, and opportunities. 

Requirements

WHAT YOU NEED TO SUCCEED

Education & Experience

• Bachelor’s degree in social work or related human services field required. 
• Master’s degree in social work or related field preferred, with at least two years of relevant experience. 
• Minimum of four years of related counseling and supervisory experience required. 
• Experience managing programs, staff, and contracts in human services preferred. 

Skills & Competencies

• Strong leadership, supervision, and team development skills. 
• Ability to manage complex programs across multiple locations and service lines. 
• Deep understanding of family systems, trauma-informed care, and evidence-based practices. 
• Strong analytical, problem-solving, and decision-making abilities. 
• Excellent communication, collaboration, and organizational skills. 

Special Requirements

• Valid driver’s license, reliable transportation, and proof of auto insurance required. 
• Ability to travel regularly within the service area and the state of Iowa as needed. 
• Maintain all required